December 2023 by Faaz Faisal
They are so rude my cousin (who is 5 years old ) dropped a drink on the floor and the workers there started to shout at me
November 2023 by Hussain Ali
Rude and unhelpful staff. Click and collect is very very slow. After you enter code is almost a 10min wait. Ridiculous
October 2023 by Rukshana Ali
The staff is so wrong. I was waiting by the counter to check an item but the staff member overlooked me like I was invisible and decided to serve another customer that came after me. I left and took my service to M&S. I find the staff very unprofessional and to some point racist towards hijabi ladies. Management need to train their staff.
July 2023 by Fatima
This is a very poorly run Next store in regards to it?s customer service! I walked to the till whilst two assistants acknowledged me but continued hanging clothes. I had to ask to be served, assistant was very rude and unbothered. I?ve had the same experience with the male manager in the past whom is also very rude and has the same unbothered attitude towards customers.
July 2023 by Lukas
Went to buy a T-shirt for my son and the lady on children department refused to serve me on tills at kids department. She said I?m putting clothes back. Very bad costumer service. I will never go there again.
July 2023 by Fatima ?Imma? S
This is a very poorly run Next store in regards to it?s customer service! I walked to the till whilst two assistants acknowledged me but continued hanging clothes. I had to ask to be served, assistant was very rude and unbothered. I?ve had the same experience with the male manager in the past whom is also very rude and has the same unbothered attitude towards customers.
June 2023 by Akshit patel
Good products but high in prices
May 2023 by Tereza Toledo
I wonder if the staffs are rude because they are, because the company sacks their blood to the last drop or both. I?m even afraid to talk to them. Yesterday I bought a pair of trousers which had £42 on the tag but when scanned £38 came up. The lady scanned all the tags code existent in the trousers and all came up on the system £38. I was scared to say that maybe the price on the cardboard tag was the one wrong, I kept quite. In the end I paid for £38, then she changed the receipt and charged me £4 more. Later that day I checked on the website and the cost of the trousers was showing £38. The price of the tag is wrong and I thought so but felt too intimidated to tell her.
April 2023 by Mira Z
Had 2 collections and one return in store, all went fine. The wait for collection is quite long and the returns process is also quite slow but otherwise no issues. Most of the staff seem like they don't want to be there. The store has limited stock so I've never found anything I liked when browsing while waiting to pick up my parcel.
March 2023 by Raj Karanjit
Worst place to goAsk sth for staff, they say check internet and order hereThey don't even bother to checkVery bad service, lady in track
February 2023 by Kurren Nischal
Consistently slow service. Understaffed and understocked. Waiting in line to pay is worse than waiting at a post office. Avoid this place.
February 2023 by A P
Absolutely poor customer experienceWaited 30 mins for an online order and get told to go to the till point. Disgraceful not even a sorry for the delay
February 2023 by sapnil jadav
Worst customer service. No staff. Made me wait 45 min for online order collection. No apologies. I would have given less than 0 if there is an option.
November 2022 by Arpita Singh
A small outlet so having lesser options across merchandise is definitely a given. But, still decent for some basic stuff. Also, the customer collection point does take really long at times! So please go with some buffer. Staff is generally accommodating and co-operative.
November 2022 by Charlotte Tinker
Rude staff members. My parcel got sent to the wrong shop the previous week so I was collecting my parcel a week later. I'd also ordered some other items. Recently moved here and my old postcode was on my parcel and the lady who served me was very accusatory when I gave my new postcode thinking that would be the one used on my parcel. She also didn't give me my other two parcels at first and I had to ask for them to be handed to me. She also made me show my ID twice. Really rude, especially considering I enjoy shopping at Next and find the clothes to be of good quality. Don't expect to be treated as a thief, especially after placing a large order. Won't bother coming here again. I would rather order to another store and travel into London to a different Next.
