January 2024 by Anna Baby John
I have been purchasing from Harrow, New Look for more than 5 years. I have never faced any issues with purchasing and returning clothes. I went to Harrow New Look today(02/01/2024) to return the top which I have bought on 28/12/2023 as It was size large size .Initially , I thought I will exchange it so I tried the smaller size in the store, but it was still loose and big for me. So I decided to return it with all the bills and tags. However, the salesperson told me she can?t issue the refund because it looks like I have used it. I was surprised with her response. I showed her the receipt, tag and everything but she told there?s some stain on the collar part(attached the pictures below, you need a flash light at least to see the stain mark ). I repeatedly tried to tell her so many times that I haven?t worn that top since I bought it. She told me someone else could have returned like this before I purchased this top. She called her colleagues and showed it to them and they started asking me the reason of return. I explained Everything. She said it?s my fault that I didn?t check it properly before I bought it and they can?t do anything.(NB; why did the store sell it if there was a stain mark????why didn?t they check it when somebody returned it previously??). She told me , due to safety reasons she can?t take it back. The way she was responding was not assuring or polite. I work in healthcare and went after my night shift to return this this . I even told them I was working night shifts since then, how can I even wear this if I have nights in a row.I even asked them to check the camera on the day that I purchased because I didn?t even get a chance to try it in the fitting room that day as I was busy and had other things to do. She was nit ready to check the camera. I asked her what should I do then? Just waste this money for nothing? . I asked at least if I can have the smaller size in exchange, she said no. I am so disappointed . Why would I just keep it if I can?t wear it. I gave them the top and told them to keep it for free as there?s no point of me keeping that clothing for nothing.Then she said she will not take it and better give it to charity she said.Wowwwww? what a customer service!!!!!Will never buy from this store again.
December 2023 by Bhav Patel
The service here is so slow, and this review is written after 3 visits..... I would highly recommend the Watford store so quick and sufficient
December 2023 by Hussain Ali
Rude and aggressive staff. Haven't been taught any manners as part of their training. It's almost like customers are doing a favour to them by purchasing from their store.
December 2023 by NT C.
The worst customer serviceThey don?t serve on the queue but serve one lady cut the queue ?????I asked for it and curious and she just want me to wait!!and not sorry about itHello!!! I?m on queue??
December 2023 by Ima
New return policy regarding returning online orders in store is an absolute joke.
November 2023 by Elizabeth A.
Title: Terrible Customer Service I recently had the unfortunate experience of visiting this store, and I must say, it was one of the worst shopping experiences I have ever had. From the moment I walked in, it was clear that the staff lacked professionalism and basic customer service skills.Upon reaching the wardrobe section, I encountered a black girl who had an unprofessional attitude. Instead of assisting me like any decent employee would, she rudely told me to leave her things and search for hangers throughout the entire store. It was as if I had entered a different world where common courtesy and respect were nonexistent.I was appalled by the way I was treated. It is absolutely shameful that a store would allow their employees to treat customers like this. I felt disrespected and humiliated, and I will never set foot in this establishment again.It is truly disappointing to see a business that fails to prioritize customer satisfaction. I strongly advise anyone considering shopping at this store to think twice. Save yourself the frustration and find a place where you will be treated with the respect and dignity that every customer deserves.11.11.2023. 13:00 pm
November 2023 by James Purcell
Great variety of ladies fashion.Bought fantastic 35% off boots!Gorgeous gold bar in the heel.
November 2023 by Lady Dee
Glad its still open good place to shop
October 2023 by Maxine Nathan
A lot of Jumbo when it's sale time. For example, make up on clothes BO Staines on clothes .....sales what a joke
October 2023 by Annemarie Atkinson
Wentbthere to buy boots. They did not have what I was looking for
September 2023 by Neal Patel
Average store but overpriced in some cases.
August 2023 by S S
Awful customer service at till, would not give a paper till receipt, said I had to give email if I wanted receipt, staff member rolled eyes and looked at fellow colleagues like my not offering an email address was a problem. Had to buy item without a receipt, recently went to Watford branch, paper receipt given with no issues!
July 2023 by Brian Apple
Excellent choice, brilliant Helpful staff
June 2023 by Ashiq Hussain
Nice and organised. But many sizes of garment not available.
May 2023 by Sally Thomas
Every time you go to newlook Harrow the cue and waiting times is ridiculous
