March 2023 by A I.R
Repeatedly disappointed and frustrated with my experiences at this Natwest branch- highly inconvenient as this serves as my only locally accessible branch.Rarely ever open, and when it is, expect queues of around a half hour to get to the desk. Upon reaching the desk, expect staff lacking the knowledge or willingness to help.Both the staff serving me and the manager they brought out, insisted on a course of action that was inaccurate and not legally necessitated, as delineated by any quick google search.As I have little choice other than switching banks completely, I look forward to the displeasure of visiting again.
January 2023 by Pameer Sengerwal
This branch is run by bunch of unprofessional people they should work in for MacDonald if they pass the interview coz they not qualified for Banking industry
January 2023 by S
Not enough staff, or sub-optimal deployment thereof. One needs some luck entering the branch; keep your fingers crossed, as you could be waiting half an hour for a simple transaction. The automatic pay-in machines are unreliable and a pain if they fail; one has to then resort to waving down a scarce assistant, or join a long and slow queue. Staff are generally very good and try hard to help - usually it's the higher echelons of management at head offices that create problems for staff in branches, beholden as they are to profits above all else.
December 2022 by Rob Breaden
I?ve been waiting for 2 weeks for someone to call me about transferring funds. Customer support can only email the branch and ask them to call me. Infuriating. You took my money easily enough but you make it impossible for me to access it. Unacceptable.
December 2022 by Almyrky Brik
This branch needs to hire new people or invest heavily in training and development! Staff is unwilling to help. What is the point of an in-person branch if the staff just insist on you doing everything online? Also giving WRONG INFORMATION because she can't bother helping.
November 2022 by 24MrKP
Close this bank down or improve the services, waiting times are horrendous.
October 2022 by Arif Bharakda
Terrible service and rude staff. Kept being told the out of service self-serve kiosk will reset in "minutes" so kept waiting. Then the engineer comes along and rudely tells me to wait in the human kiosk queue, after I spent 10 mins waiting for the kiosk to reset - worth noting the all the customers in the branch groaned and were appalled by this.
October 2022 by gillian pearse
This bank needs to put more staff on the casheirs and have more than one open at one time. I'm a regular user of this bank and with a disability and the queues are quite long, especially if you can't stand for long times.
October 2022 by George Springate
Very helpfull and polite staff also branch is very clean
September 2022 by M M
30 mins to deposit cash. They were emptying their self service points during lunch hour.
August 2022 by Patrick Carey
Great service from the staff in this bank. Sorry I had to leave the queue early after the lady tried hard to help me. I just cannot deal with very busy spaces. Not the branches fault at all. The lady did however advise me that I can book an appointment with my local branch so I?ll do that. I?m quiet happy either way. With so many people in the branch. The staff are doing their best. Bless ?em.
August 2022 by Adrian Matwiejuk
Absolutely the worst bank in existence. This branch either needs to be closed down or go through an entire new team in there. What an absolute joke.
July 2022 by Raj Jilka
Over an hour to see some one live but you have to log on to get in a que things are bad banking is ruined
June 2022 by Christopher J Keeffe
Sadly Nat West treat long standing customers who fall into debt, which they helped to accrue very very badly.
May 2022 by Richa Laad
Extremely worst services after covid. Waiting time is more then A&E which is aprox 2 hour and 45 mins. There were 2 employe walking on the floor with tablets but all they were doing was telling everyone to wait in queue. Or trying to give option to do online banking to elderly people (mostly 70 and above , The only reason they were there because they cannot operate the computer.)Everyone was so slow like they don't want too work at all. Utterly disappointing customer service. Metro bank is way better in every way possible.
