July 2025 by Naz Yilmaz
They cant even refund u payment within 48 hours after cash machine gives u less then draw out pocksy mention from them 21 days. Nothing on this metro bank i decide close the account call the police on them
July 2025 by kumudini yasodara
Very satisfied with the services.
June 2025 by Hiren Patidar
The service is not good.
You have to pay extra to use a business account. There are 3 different types of charges. They don't talk about the charges while opening the account. And if you talk to the staff, they give you something without checking. Your work is in the queue. They will call you when it's done.
June 2025 by Asif Bhatti
Absolutely disgraceful bank
June 2025 by Krystle Brown
Always 1 person on counter always huge ques even though other staff available absolutely ridiculous service best thing was getting a card same day and opened sunday now they do neither you can't transfer money over the counter you have to wait ages to sit down at a table to transfer money metro gone downhill
June 2025 by Pameer Sengerwal
Absolutely poor customer service
May 2025 by Fahad Jamil
Very slow service. Staff is busy chatting to each other and dilly-dallying. There is no professionalism like you see at other high street banks. Need to train the staff.
April 2025 by Beata Demczuk
Fancy look, big disappointment. Very poor customer service- lot of people walking around but you waiting in que for ages. Empty tables but lot of customers waiting for being served. Online account (business) not handy at all -you can't print transaction confirmation or send back money. Two stars only because my account was ready same day. This cost me 2,5 hour sitting with a guy looking on his phone but ready same day.
March 2025 by Abdul Karim
Terrible terrible terrible
Took my disabled parents in yesterday
To open an account
Lady at the front desk said we don't have space today please come back tomorrow
Went back today 5 minutes ago and was very rudely spoken to by a very unprofessional lady
We don't have any space untill Wednesday the 18th
Are you kidding me metro bank
Please fix up these incompetent staff.
Hire some happy people
Also talking to me while leaning on the counter, at least stand and adress your customer decently
Absolutely no consideration for the elderly or even to write down my complaint
No manager to talk too
I even asked the young lady if she will remember what we went through and report it to someone
Seriously a bad experience
February 2025 by Murtada Ahmed
It's so bad
December 2024 by Sali Ali
I can all ways recommend Metro Bank
They are friendly and they work 7 days a week which makes my life easier
Thanks for Metro Bank
December 2024 by Mohammad Meraj Zia
Horrible customer service, took ard 20 mins for someone to let me access my locker.
December 2024 by Chip Skylark
I'd like to thank Luke who went above and beyond for me last week. Really helped me print some important statements.
Thanks Luke
October 2024 by Sajad Albasam
Horrific customer service and was left alone unattended without someone serving me for 30 minutes. When i was about to leave after having waited 30 minutes i was finally approached by the manager who had been chit chatting with staff and was told that I would need to phone in. This is an absolute disgrace and there needs to be a urgent management restructure. If i could give 0 stars i would
October 2024 by Imran Mahmood
Disgusting service completely waste of time so rude to me i am shocked the bank staff were so rude no manners unprofessional disorganised people stay with your accounts in other banks Do Not goto metro you will regret it completely i am going to Halifax thank you Halifax you will be my bank metro one big joke.
