March 2024 by Stefan Martinez
I hope that Iceland customer services monitor their Google Reviews. The level of customer service is completely unacceptable. The staff are rude and when challenged they are aggressive. As a former Head of Human Resources I must tell you that there are major conduct issues at this store
February 2024 by Jessica Pabari
Amazing saff and vey helpfull
February 2024 by Praful Sawala
Excellent service
February 2024 by Bushra Anjum
This shop is just like any other Iceland store. The only thing I don't find good is that they usually keep only one active till. It would be good if they were at least two working tills.
February 2024 by Kam Patel
Great cheep food and good parking
January 2024 by Elisabeth N. Damian
Disgusting customer service. Not only did I have to fight with a girl at the till for an offer she just didn't want to honor at the till in July 2023, today I had to wait 5 minutes until the girl at the till packed other bags for other customers. The fact that I was in a rush was obvious but she just seemed to take her time filling other bags. No "sorry for keeping you waiting" was given, no help whatsoever. If I could give -0 stars, trust me, I would. I highly NOT recommend this branch.
January 2024 by Yousuf Ali Merchant
Terrible telephone customer service department. Was promised a call back from a manager, which never happened. They never resolved their error
December 2023 by W M
I don't know where to start on just how poor Iceland is, I really don't. It beggars belief that they can expect to turn a profit when they are so atrociously poor in basic delivery of service. So I will just list it - make up your mind:- they never process your refunds - your money is lost in their pockets forever- If you order items and they don't have the majority of your order and of course then charge delivery!- They rarely honour their offers or discount codes- Their customer service is super poor. They are not there to help you, even when for the most basic things - it's always 'computer says no'- They rarely pick up calls, and drop the call if you dare express your displeasure- The delivery drivers are so unhappy - thankfully the ones I have had are nice folks.- Anything you return, for any reason, even if incorrect will never be replaced or refunded. This has happened multiple times - so it's no exaggeration.Let me conclude with this: It is false economy to order from Iceland, you will lose more than you will ever gain.
December 2023 by Sean C (Sean)
Good selection of food. Good prices
November 2023 by John Jacob
Great collection of frozen food items. Eggs are cheaper than near by shops
November 2023 by Cabana Lala
Closed up now, but before it shut down, I always received friendly, professional service. The car park out back was convenient, and I found that the store was nicely laid out and not cramped and crowded like some of their stores can be. Though it's no longer possible to shop here, Iceland still delivers to the Harrow area.
October 2023 by Trushar Tarasariya
Iceland in Harrow offers a convenient and budget-friendly shopping experience. Their frozen food selection is extensive and of good quality, making it easy to stock up on essentials. The store is well-organized, and the staff is generally friendly and helpful. While it excels in providing frozen goods, it's worth noting that their fresh produce section could be improved. Overall, Iceland in Harrow is a go-to spot for frozen foods, and with a few enhancements, it could easily become a five-star destination for grocery shopping.
October 2023 by hakeem rauf
Local shop staff very friendly
October 2023 by komal kaur
Good for Frozen food only
August 2023 by Laurie Ramos
This store isn't my local one. It's better. The staff is friendly, the store easy to navigate, easy to find... it's plainly a pleasant food shopping place.
