October 2023 by Jack Flash
Hsbc don't really care about customers who don't have access to computers or broadband. They'd rather make their face-face service so unacceptably poor, that it will drive those specific customers to other banks . Then they'll use the excuse that no-one goes to branches anymore so that they can close the branches and make their staff redundant. Just 2 clerks to serve their customers in Harrow town centre ridiculously inadequate. If only I could trust the system to make switching to a better bank non-problematic, I'd be gone in a blink of an eye.
October 2023 by Andi S
After closing branch after branch, they are bringing even more frustration.The branch is open for just seven hours daily. They should handle refurbishments during their closed hours rather than cutting their limited operating hours even shorter. It's frustrating for customers.
September 2023 by Rukshana Ali
I went in to the branch to update my details and was told to go shopping and wait for a call and then come back as no advisor is available. I've never experienced anything like this before. There was about 4 staff walking around talking and no one could take few mins to update a simple detail. I left and opened a current account with the Metro Bank within 15mins I had everything done and my bank card in hand. I get a call an hour later from HSBC asking me if I want to now come in. I will be looking to close my account as I opened a new one with my new details and ready for my salary payments. If you are looking to open a new current account I would advise you to visit Metro Bank or any other banks.
September 2023 by Claire Mendonca-Yeboah
I had the pleasure of having Manisha Chavda carry out a CHAPS Payment for me this morning. She is such a credit to HSBC. It is absolutely apparent that she has decades of experience - she's so welcoming, immediately friendly, patient, talkative, efficient and precise. Such a refreshing encounter that made my day.The customer service bar seems to be set so low these days, across industries, so it was wonderful to meet someone who isn't just doing their job but who excels at it and takes great pride and genuine pleasure in doing so.Branch banking isn't what it was across the industry but I'd made an appointment in advance via telephone banking and was seen with 5mins of arriving. I was in and out in 30mins, leaving so pleasantly surprised and happy to have had someone like Manisha. Credit where it's due - she's a fantastic Customer Service Representative.
August 2023 by Peter Harrison
Long queue and waited 20 minutes for a cashier to become free.Too many people take up cashier's time when they should be talking to an adviser.
August 2023 by S M Shah
Very friendly staff. Particularly Jay Barot was well versed with various banking related issues and assisted greatly. Thank You Jay.
July 2023 by Hasmukh Tailor
It's okay but big que.
June 2023 by Jayakrishnan Vr
Sophie did a good job in finding the issue with money transfer. All other officers present there doesn't have much expertise l, knowledge and interest to help customers sincerely
April 2023 by Nsh Hsn
The lady named Sofia, was really sweet and nice. She helped me out quite a lot and gave me some advices which was really nice. This rarely happens.
April 2023 by Vaidehi Patel
No star such a worst bank ever no helping customer. Worst customer service if they does not want to help customer why they keep branch open staff is totally lying to customer. Giving false inform. Making wait for 2 hours for 30 minutes work .
March 2023 by Adele
Worst bank in the whole planet, processes are ridiculous and designed to make customers miserable. Unhelpful staff
February 2023 by Michael Martin
To over crowded also till staff to slow people aways complaining
November 2022 by Nur Muhammed Kurt
Had my phone closed 4 times today, I wait 20-30 min then someone answers and closes immediately before saying anything or before I could even say anything. Employees don't do their job, disgusting service
November 2022 by Moon Byul
Sorry I can't give zero stars, been waiting for 2hours on the phone, no one answers, for a simple transaction that you guys for some reason keep blocking. Horrible service, I'll move to another bank as soon as possible
October 2022 by Olja
Can?t wait when HSBC will be online only, I?m sure robots will be more helpful than robotic employees without customer skills
