June 2025 by Marc Ludford
THE RANGE OF DRINKS IS AMAZING MY MATE IAN HUNTLEY IS A SWEET TOOTH LIKE ME HE LOVES BAKEWELL TARTS LIKE ME AND I ENJOYED A HOT CHOCOLATE AS WELL THE ONLY TROUBLING THING WAS A FAMILY BESIDE ME ALL ON SCREENS GLUED TO THEM PHONES AND TABLETS
May 2025 by Emma Anastasia
Worst Costa ever! It was my first time in the area and I went to order a small latte and the lady who made my drink was absolutely miserable and chucked the drink in my face even though I paid £3.80! You would expect staff to be friendlier and not act like they own the place! Would not recommend and would highly recommend management to do something as this review is similar to many people?s experience!! DONT go THERE!! Staff are rude, mean and judgmental !
May 2025 by Parth Patel
Horrible staff, would not recommend
February 2025 by Russell Webber
I?ll go here all the time and is usually good but today in the absence of manager the 3 member of staff that was on were rude and not welcoming
January 2025 by Chander D
No good ambiance.
January 2025 by Micha? Nowak
I would like to share my very negative experience with the service at Costa on Harrow on the Hill. Recently, I witnessed unacceptable behavior from cashier Marta and a barista, who, being Polish, showed extreme lack of empathy and respect towards another human being.
The situation occurred when a homeless man approached the establishment to ask about job opportunities. Instead of showing him even a bit of understanding, the women started to insult him in Polish, using vulgar language. What happened was not only inappropriate but also shocking. I cannot understand how one can treat another person in such a way, regardless of their circumstances.
I believe that as employees in the food service industry, they should set an example for others and demonstrate more empathy, especially towards those in difficult situations. I hope that the management of Costa will pay attention to what is happening in their establishment so that such situations do not occur in the future. Everyone deserves respect, regardless of their circumstances.
November 2024 by Mohammed Al Rahal
I had good experience, I came to drink coffee and relax. The staff were amazing and fast service. Kasia is the best barista I have seen. She is always smiling and helpful.
November 2024 by Antonetta Fernandes
Bad customer service -ordered Croissant or Toast was informed No Toast. So Croissant at eat in. Served with cold croissants in a bag and coffee in a takeaway cup. Then asked why I was offered croissant in a bag if eating in- was given a cold croissant in a small plate.
Worst ambience ?
October 2024 by Marcin Jankes
First of all. Good morning, then how are you and then what would you like sir?
It doesn't work like that ""what You want. Don't be rude girl!!!!!!!! And have a smile ?
October 2024 by Seema W
Poor customer service from Helly and Gosia today. Arms folded, looked like they didn?t want to be there. Didn?t verbally acknowledge our order. Both sitting in the back on their phones, laughing. Highly unprofessional.
September 2024 by Stuart donald Worrell
Best experience I've ever had, although it's always top notch in this store. The staff today were just amazing
September 2024 by Jacqui Perrat
Better than last visit and I actually hot a spoon, knife and serviette.
Although orders are delivered speedily the staff seem a little detached.
September 2024 by Réka Tasnádi
The ladies here especially the lovely girl with short hair is absolutely amazing, she's very attentive and know regular customer's orders by heart. She's truly amazing, absolutely recommend this branch.
July 2024 by Sunit Oliveira
Apart from the coffee the customer service was pathetic. The ladies at the counter couldnt be bothered acknowledging customers.
July 2024 by PASTELS
Served by Lovely friendly ladies and my frappe was the best I have had in a while.
