December 2023 by O A
Stopped by today to drop off some clothes after making my way from watford to Harrow. Got there at 6. Pressed the bell to as I could see lights on and staff still in and the girl that came to the door told me off! I'll take it this time she said, but you have to understand we can't keep taking donations. Let alone I took my stuff away. I will not be told off for trying to donate. If you're not happy volunteering, don't!!!
March 2023 by maryam
Excellent serviceThe staff was very helpful especially dristi
January 2023 by Waqas Hamza
I paid by cash to buy two cabinets paid delivery charges separately, when the cabinets arrived they were not suitable for my home and wanted to return they took pick up charges again , then they didn?t refund first they wanted to see products so i waited, once they got the product back into store I went two days later to collect my refund they then didn?t have enough cash , after visiting shop for five times still I am waiting for my cash for the returned items and they don?t have enough cash on till. And that lady don?t know when the cash will be available, like they don?t have proper system , and worst customer service they don?t deserve any business despite being a charity shop and raising funds for a good cause! I still haven?t received my refund! A better return policy needs to be put in place! Think twice when buying from here!
January 2023 by Ernest Savcenko
I do violenty and I have Autism and I get Shouted at for no reason if you have Autism don't come hear they treat you like Rubbish this shop is Racist because they only care about themselves meaning only indians and Hindus and they treat me like Rubbish very poor Management
September 2022 by Antony Rudin
If I could give 0 stars I would give them , the store has rude staff , delivery without notice , worst system I have ever bought .
September 2022 by Anthony Beckett
An excellent array of furniture as well as goods and amazing friendly customer service. I can?t thank Kelly and Tamaya enough for ensuring what i purchased was delivered on time.
June 2022 by Karina
Went in there earlier for a browse didn't need anything in particular but the pricing on items is off an example there selling a second hand IKEA coffee table for double the price brand new so just be wary of this
June 2022 by Remote Ninety
Tried for over a hour to call n the phone was sating line busy checked call log 50times in 1hr n no one answered
June 2022 by Wendy Ven
Tried for over a hour to call n the phone was sating line busy checked call log 50times in 1hr n no one answered
March 2022 by a a
Absolutely fantastic customer service from a lady called Christine, was only in there to collect confidential paper and Christine greeted me straight away, during the service Christine answered the phone to a gentleman who unfortunately just lost his partner, my heart melted on how Christine dealt with the situation and tried her upmost to answer any questions the gentleman questioned, Christine definitely needs a gold medal on how big her heart is.
October 2021 by Ruby Wheeler
Buyer beware: this branch sells overpriced faulty items that are not disclosed. Very snooty vibe as if they are doing you a favour by profiting from your donations (they are a business). Positive reviews are not genuine.
November 2020 by Cathal Kenneally
I?ve found some great books in this shop
November 2020 by misha kaur
Great location and friendly staff.
November 2020 by Newton Nunes
Excellent service
January 2020 by Paul dny
Nicely organised shop - happy to find that my shoes were good enough for them to take! Know where to come now with any further donations.
