August 2025 by Sean Reggie (Sireg)
I had a pleasant experience on Friday 22nd August when Veronica served me.
She was, as usual, helpful and polite.
Eager to help, she processed my item swiftly and assisted me with getting the most from Boots.
I was impressed at her manner with customers, also.
April 2025 by George Day
Good service from Kalpesh
April 2025 by JINKAL GOTHI
krishna was very helpful and advised me on the product and support me what to choose as i am confused. and she gave me discount as well as appropriate on the product.
April 2025 by Yuti Thakor
Visited boots today for medication advice for body pain, cold and fever. Was guided by a trainee pharmacy advisor named kalpesh ; very professional and friendly staff who advised with accurate medication for the symptoms I described.
March 2025 by Naz Vob
this staff is very rude when u come and ask for medication they say come tommorow when u need it tonight then they say they haven't got it stock when u say I need it today then they have it in stock specially Pakistani lady stinking attatude as if they fed up of medications and work. I did send complaint to nhs
February 2025 by Zubeda Khan
Are all the staff (bar pharmacists) here rude and without customer service skills? If they are that unhappy working with people and members of the public, they need to find another job / career. My family and I have lived in Wealdstone all our lives, and ever since the main man - with glasses and moustache, started working here, he?s been following us around like we?re thieves and about to shoplift! It?s been almost 20 years of this behaviour. Nevertheless, we ignore it. However, after an experience today, I was compelled to write a review. Staff in general have no manners, no courtesy, they are not kind and have 0 people skills. The lady today, just glared at me! I even said, there?s no need to look at me like that! I will be going back to obtain her name and complain to head office! If I could avoid this branch, I would!
December 2024 by Youness Akoub
I?m very disappointed with the service and timing in releasing my medication. It takes them 3 day to issue my medication. My medication is time sensitive and it should be issued immediately as I suffer from severe physical and mental health issues which is made worst by the negative experience. My doctor prescribed medication on Monday and it?s only ready by Thursday! So I just have to suffer and be exposed to risky health breakdown until the pharmacy feels like issuing my prescription. To the monitoring team: Could you please look into this ongoing and frustrating situation? Other pharmacies are able to issue medication within hours rather than days.
December 2024 by Hitesh Sangani
I went to get eye drops and razor, the customer assistant kept looking at me, while I was looking/browsing, as I was a thief, I'm a Metroline Bus driver, not a shop lifter, will never come there in my life.
November 2024 by Bianca Baltag
I asked for a probiotic because I take antibiotics and I was given pyro gastro which is for reflux and I didn't ask for that, I saw at home that she give me and she sold them to me because they expire next month, it's not what I needed, disappointed with the service provided by Nayana
August 2024 by Alpha George
I had a truly horrible experience at the Boots Harrow & Wealdstone store, specifically at the pharmacy. The staff there was incredibly rude and unprofessional ( a elderly lady & a younger man). They seemed completely unaware of how to provide proper service.
If you are hiring someone for something make sure that person is able to meet the basic job requirements.
I was there to collect an order and despite being the only customer at the pharmacy counter, the staff continued with their own tasks, ignoring me completely. And also they asked me to wait till they finish. Their pace was so slow that a snail could have done a better job. When I asked for help, both employees at the pharmacy till behaved very rudely and did not even bother to look at me or acknowledge my presence. This is by far the worst store experience I have ever had in my life. The employees I encountered at the pharmacy delivery counter were shockingly unprofessional.
I can see that there are alot of reviews mentioning about the horrible experience from these staffs. So it would be better if they are trained so well or proper recruiting with efficienct people.
June 2024 by Rabeen Raveendran
I was given 84 tablets by Pharmacist which barely have 3 months validity left that I knew when I opened it at home,I took the medicine for few days but my pain is subsided,I paid for medicine so I believe I must get the medicine which have fare validity,if I want to use this medicine for the next time,I won't be able to use after 2 months as the validity will be over,when I approached the pharmacy they denied me to change the tablets as they were saying that they have the same tablets, I hope this will not happen with anyone else, please do check the medicine's expiry before making the payment.
March 2024 by C 4
The most unhelpful employees with 0 customer service skills. The job of Customer Assistant to go above and beyond in their role. The standards at this store are low.
February 2024 by Jemma Birkbeck
The rudest staff I have ever experienced... I actually refused to buy anything because of them.They should be ashamed
February 2024 by Natasha Kent
Excellent service, polite and friendly
December 2023 by Riana T
Store manager was working at the healthcare counter and was not aware what products were available. Requested a pharmacy only medication and he showed me to the shop floor.
