March 2024 by Abbas Dhirani
Expect this from Barclays, I?ve been waiting nearly 2 hours yet no one has picked up the phone.
February 2024 by Abdul Awad
Very bad service I hope closed this branch ?
February 2024 by N V
Very bad
December 2023 by Kalpna Khetani
Chandni Bhanderi went ubove & beyond. She answered all my questions. She is very helpful and very bubbly. The right advice was also given.
December 2023 by Avandroid Android
Very bad experience.I have to open a currency account.Online is not possible. And on the website suggest to go to the branch.Now, the branch in Watford is closed. Therefore, I took 1/2 day of vacation (they open at 9.30) to go to Harrow.In Harrow I was said that I need to take an appointment via Customer Service...A champion of inefficiency. Thanks Barclay's
December 2023 by David Nash
In the dishonest age we live in its better to get a bank to pay large amounts of money such as transfers to other accounts or pay HMRC.Barclays bank in Harrow does that really well and is far safer than you trying to do this yourself.....where the chances of being scammed are extremely high. This is very much the safe option and the staff upstairs who carry out this function are very efficient and delightful.
December 2023 by checkbook154
Super helpful staff and excellent service. It's a busy branch with long queues, but they went out of their way to help. Five stars well deserved.
November 2023 by Maggie Griffin
Hardly any of the cash machines working,staff clueless.Queued for nearly 15 minutes to use one and rude staff member had a go at me when I had a go at a woman who just pushed in the queue.Will make a complaint about her to head office
November 2023 by Sonal Gupta
Ridiculous service. We went to the bank to get some documents verified and we were just sent back by a rude staff member near the door. This a service every bank provides to their customers but the lady never let us speak to anyone else and we just had to walk out
November 2023 by Sirazum Choudhury
Ridiculous wait times. Plenty of staff to help enforce compliance of using their machines. Plenty of people struggling to using the machines, even with staff in hand. This looks to be the main cause for wait times. No one cares, as long as we comply to their will. Thank you Barclays
November 2023 by Amit Patel
clown working in this bank wasted my 3 hours 26oct went to bank to transfer my own money to my own other bank which gives more interest on saving and this clowns take piss i knew they will create fuss because i am transferring everything to other bank they block my app they block account they block everything i was in bank my self with id still they don't help at all all clown pathetic service they pretend to work but they lazy staff non helpful i phone call center 2 times to make complain and they do not take complaints they on phone not helpful so 3 time i phone call center they say want to talk to staff and brand staff says we dont talk on phone i was like football 3 hours my Bp went hi my heart rate was 123 oh lord AVOID THIS BANK AT ANY COST THEY WILL DRIVE YOU MADi think they do it purposefully because rating wise they @ bottom in customer service and digital new age baking taking all top places they want to keep all money they have in branch to gain overnight interest ONLY they will harass you so u keep your money in bank they will stop you all way under name of protecting you and your money and your interest whole point is to NOT to move your money from Barclays for overnight interestNOT GOOD BANK not good staff no helpful staff i talk every member of staff for simple help you can check in cctv upstairs and downstairs 3 time worst day in my life going to this bank
October 2023 by Kelley-Marie Lewis
My card and ID got destroyed in a house flood and I had no way of either depositing or withdrawing my money. A wonderful, superb member of staff, Liz Fowler, came to my aid last Monday and showed me how I could deposit without my card. I returned today and not only did she help me and put my mind at ease, she remembered me. That just goes to show that Ms Fowler is one of the finest representatives for Customer Service. Thank you.
October 2023 by Bhavesh Shah
Really unhelpful staff. The lady at the counter was sending everyone away by saying they don't have any capacity to fit anyone for walk in service. After getting a ph call from business relationship manager, suddenly she found a slot for me. I waited there for an hour just get my id verification. After an hour the, lady took 25minutes just to scan and email my id doc. Definitely need more staff and training to provide better customer service.
October 2023 by Shila Shah
Absolutely terrible service. I went to withdraw some money the lady at the counter was helpful and concerned when I told her I wasn't well. The lady at the door told me to wait outside on the bench as they were closing. I said was not waiting out there with money. I think she would have thrown me out if that was possible. They really need yo up their service as at the moment
October 2023 by Gina Mitembe
I had good banking experience with bank since late 70s and I find the staff very friendly and helpful.