Stood waiting at self checkout for age verified item for about 5 mins while staff stood there and laughed with each other ignoring me. I walked out without purchasing due to their behaviourNice to be oblivious and ignore your customers
August 2023
No active listening and empathy.. Or maybe it was just for the interview I guess! Staff lack customer service training! Specially the lady!
Sainsbury’s Local is ideal for customers who prefer the convenience of smaller shopping trips or grabbing food on the go. We wanted to provide a place where our customers can purchase their goods quickly, without losing the great quality and service we provide.