January 2024 by Anna Gaszcz
Hi.I was at the shop today ,I'm regular customer for over 10 years, they stopped me and shouting loudly sorry darling your payment didn't go through! Everyone in the shop was looking at me , was so embarrassed I said to the lady with long hair I did pay she told me no you didn't come with me ! We went to the till checkouts my payment went through another lady with short gray hair she checked again and she told me with not nice face it's fine !I told her is not ok to be not nice I think you should say sorry and she said OK Sorry!went I was leaving they were loudly taking about me I'm stupid!,just someone runned away with shopping worth 63 pounds and they didn't see it ???? Was nobody in there? they didn't notice ?firt if you think I didn't pay you should come to me politely way and ask me question to not raise the voice just ask me normally ,don't shout don't call me darling I'm not darling I'm customer old enough, so Rude very unhappy and unprofessional customer services seriously I'm speechless thank you.
December 2023 by adam charalambous
It would?ve been five stars, but the reason for one star less is due to John Lewis and partners messing up an order of 23 Christmas hampers that I ordered online. As you can imagine buying 23 Christmas hampers was not cheap but chose to go with them due to their Quality of branding. The reason I?ve given the four stars is due to a member of staff in the Enfield branch called Debbie. She was amazing and help me through the entire process of fixing the issue at hand within a few minutes she had pulled me inside and rearranged a couple of boxes that were incorrect. Also helping me check the others and making sure there were no more issues. Massive thank you to her as this is the kind of service you expect walking into Waitrose. Unfortunately the customer service over the phone as much as they tried to help. Seems like there was nothing they could do Which was quite frustrating, Was hoping for a refund on a few boxes due to the inconvenience But this was not even mentioned?.Debbie ( Debs)saved the day at the store I managed to get my deliveries out to my clients the same day. I?ll wait to hear from Waitrose direct themselves to see if if there?s anything they can do with this inconvenience caused. will keep you posted
November 2023 by David Peters
Seems the standard has gone down since my last visit. I'm very disappointed. Even staff sent me to wrong places for provisions not once but twice if your staff are lacking product and placement knowledge . How can you help customers if your staff training is lacking. More tills with human contact please as i find talking to a machine is very impersonal and if you replace staff your prices at tills must reflect that ur profits are outstripping pensioners ability to feed themselves n having to cut back on provisions rather than u helping those who find it tougher especially at this time of year when your inflated prices are sending your core customers to go elsewhere if u cut staff cut prices too to help your core customers not starve them when xmas n winter approaches.
November 2023 by Cristina Agudo
Nice little shop selling essentials. Helpful friendly staff.
September 2023 by Malcolm Abbott
Nice staff and a nice experienceAlways clean and tidyFree coffee with Waitrose card
August 2023 by Andy Pandy
Staff are friendly but they need to employ more the amount or times that I have to wait in my lunch time to pay for items is a joke.I use the main cash desk near the entrance out of the store.And only one staff member serving to many staff members around the self service.
August 2023 by Rosanita
Well stocked with groceries and fresh produce. This store could do with an interior overhaul as it is looking a little worse for wear. But other than that the staff were polite and helpful, and I was able to find and purchase what I went in for.
July 2023 by Dr Frog
I came to the shop today and was struggling to find the cherries, I was pleasantly surprised by a member of your team who could see that I was confused, she directed swiftly and politely to the cherries I belive that her name was Kenya
July 2023 by Mike Balmer
Nice store, though not the largest.
July 2023 by Z S
It's nice, clean and the shoppers are civilized. However, I can never find what I'm looking for and staff are never on hand to help. This is the little "extra" things I would expect as prices are MUCH higher than other superstores.
June 2023 by Esther Horne
There was no fresh milk and my favourite hummus (smoked) was 27 th sell by date. I could not find any peaches or nectarines. On the plus side, the bread that l came for was in stock and the Le Bijou Rose wine on offer.
June 2023 by Hannah La Ronde
I shop in this Waitrose regularly, but have been completely put off by a staff member who made me feel so uncomfortable that I left my shopping behind. I was paying at self-service and realised I didn?t have enough money on my card. I explained to a lady with short, dark curly hair and glasses that I was going to pop out very quickly (where I?d have signal) and transfer some money on my card. With a very angry, patronising tone she said ?we?re actually closed and we all have homes to go to.? I wasn?t told the shop was near closing when I came in and every other staff member was calm and friendly with me. When I came back into the store she was moaning I was taking too long and was hovering around me like a hawk, making comments constantly, calling me ?rude? and ?inconsiderate? which was a very upsetting and uncomfortable experience. I decided to leave the shopping behind because I felt so uncomfortable and quite frankly, angry. As I was leaving she shook her head and shouted ?some people are so rude!? I?m a very reasonable person, was not rude in any way and have never had problems with staff in this branch before. I?m seriously shocked by this experience from a member of staff to a regular, paying customer. It?s gross and I?m unlikely to return.
June 2023 by Carole purshouse
Friendly staff, fantastic customer service , food always fresh
June 2023 by John Mooney
Very nice and organised, staff is helpful!
March 2023 by michael wilkins
Not a modern Waitrose, it does it's best but needs upgrading.
