August 2023 by Zaheen Ahmad
I was depositing 125£ when the machine just took all my money and said cannot complete request. Then I went up to the branch and asked them they said next morning they will check it. Now as I?m posting this next morning I?m waiting for the money to come to my account.
June 2023 by D S
I don?t know if Santander have an policy of utter disregard for customer welfare The staff are robots who can only follow algorithms and cannot make simple decisions- perhaps now is the time for Santander to Exit the Uk for good and concentrate on giving poor service worldwide - Just complain directly to the ombudsman every time they give poor service as I have done numerous times - but this last time I have had enough!!! Awful Awful Awful customer services from Head Office and from branch when the manager does not want to entertain a formal complaint!!!!
April 2023 by SW ?nin?
Rude and unhelpful
April 2023 by S. X.
I barely write reviews but a staff named Pooja was really kind and helpful when she realised I?d been waiting for a while in a line for deposit some cash. 5 starts for such a good service!
April 2023 by R M
Awful branch rude Raj and the manager not helpful at all
December 2022 by Cherry Metha
The staff are lovely . However , this branch is VERY BADLY MANAGED . There are only TWO cashiers at the till and sometimes only ONE cashier but ALWAYS a long line of customers waiting to be served . There is ALWAYS a male member of staff standing by the door and another member of staff hanging around beside him . And they?re usually chatting away! Then there?s another member of staff hanging around by the customers in the Queue . They ask you what you want to do and try to entice you to use the machines. They?re very annoying ! I tell them politely that if I didn?t need to be served by the cashier , I wouldn?t be standing in the Queue ! They ask if they can help me in any other way and I ask them if they could please open up another cashier?s desk to which they always reply that they can?t !Therefore ,there are at least 3/4 members of staff standing around doing absolutely NOTHING ! The manager should open up more cashier?s desks , so SANTANDER?s CUSTOMERS CAN BE SERVED and don?t have to wait 45 minutes to an hour in the Queue
August 2022 by karl Sultana
Perhaps, no, not perhaps, most definitely the worst bank i always have the misfortune of visiting. Once again, yesterday I went to the this branch at 2.28pm, 2 cashiers were working, the other 2 stations were vacant, as is always the case, whilst there was a queue from the cashier's desk to the door, all you have to do is watch your video, I finally got out of there at 3.06pm! An utter disgrace! I dread it whenever I have to visit this branch because I know that I will ALWAYS be in a long queue. My daughter & her partner are at present looking to obtain a mortgage, definitely not from Santander, so if anyone out there is thinking of opening any type of account with Santander at this branch, i'd stay far away if I were you
August 2022 by Mezly Rodriguez
What an excellent service from the team of the branch, even though they had long queue they did everything to speed the attention, without loosing the excellent customer service, congratulations!!!
July 2022 by Manita Rughwani
Worst UX design on app and customer service (through Gita) was awful. I have coronavirus (which she forgot) but wants me to attend a branch? Clueless
May 2022 by V Desai
Bella is really helpful and such an asset to your company. Great customer service.
April 2022 by Vaishali Desai
Bella is really helpful and such an asset to your company. Great customer service.
March 2022 by allan rose
Dealing with Belina, was a real pleasure yesterday. She helped me all the way through my needs. I hope she is appreciated by Santander, as she is a real asset to Edgware and Santander.
February 2022 by Abi Irwin
Very slow service
September 2021 by Poornesh Urs
Temporary branch opening times are Monday to Friday 10:00 till 14:00
July 2021 by Daniel Lomas
Opening times were showing different online and when I visited twice it was closed
