December 2023 by M D
Excellent customer service at this branch in Ealing Broadway, which was a pleasant reminder of bygone days when you could go into a branch and get prompt and efficient service. I wish they would reopen more branches! The manager, Mr Victor Perez was extremely helpful, efficient and courteous. Many thanks to Darcey as well for her prompt communication with Ealing branch and helping me get the necessary paperwork. Mr Victor Perez is an asset to the co-operative bank. Thank you for all your help.
July 2023 by Rose Quinn
Diabolical service. No one answers the phone. Moody unkempt counter staff I'm amazed these people are employed. Avoid this place absolutely awful
June 2023 by David Curtis
Worst banking corporation in Britain DO NOT BANK WITH THE CO-OP
May 2023 by K GSC
There was only 01 agent at the counter when I arrived. She directed me towards Victor. Victor asked me to wait. While waiting for him, a customer came in and asked me if there was any agents. Indeed the only agent at the counter went on a break so it looked like no agents were in the bank.Victor was cordial and professional. He addressed swiftly all my issues and more importantly explained in words and pace I could understand.It was a positive interaction for me.
April 2023 by Steve Kingswell
They don't answer the phone! Tried numerous times.
April 2023 by vimolrat kamdee
Great Manager... Super A +++++
January 2023 by Exclusive Offices
£909.87 missing from our business account.Staff member working from home and has limited resources.Claims it will take 25 working days to investigate, which is over a month.Manager Colin refuses to come onto the phone from the office.On the phone for over 2h 6min and counting!!!
October 2022 by hishdp 1
Victor was very helpful, sorted our issue efficiently and was an enthusiastic guy!Very down to earth (Y)
July 2022 by sjuma1
Inconsistent behaviour
April 2022 by Kashif Iqbal
2/2. After a long wait at the counter I got money in my hand. I asked her whether she can write her name as I wanted to make an official complaint to the Head Office. She wrote her name in a way that I was unable to understand. It was poor cursive handwriting. I asked her whether she can write it properly as i am not able to understand and she replied 'can you not read it properly'. this made me even more annoyed. I told her that this is the pathetic customer service i have ever seen in my whole life. Manager got involved and he wrote her name down as it should be written. He offered to let me to come to the room but I already wasted an hour in the branch. I didn't want to waste more time with them. I left the branch and made a phone call to the Head Office. Customer advisor listened to the complaint and told me it should not have happened and the complaint is upheld. I know exactly what's going to happen next. No questions will be asked from her as the Head Office will internally say that she was carrying her duty. As I said earlier, this is not the due diligence process which made me upset, her attitude and mismanagement of the branch, irrelevant and annoying questions which does not make any sense has made me upset. I spent an hour in the branch answering questions when the branch was not busy at all and in the end I was insulted when she said 'can you not read it properly'.Feedback: Please treat all customers equally whether they have different backgrounds or not. I am not happy that me and other Somalian customers were treated differently than others.Respect Customer time, acknowledge and thank customers once they have finished answering your question. If the branch is not busy, at least one person should be present in the banking hall to welcome customers or point customers in the right direction, and have some diversity among staff members and most importantly sort out your training issues related to customer satisfaction and asking the right questions, not irrelevant questions. I am disgusted with this branch and will be taking my banking somewhere. I am not surprised to see why this branch has got so many 1 stars. Thank you
February 2022 by Ravi Kumar
Very primitive and outdated services.... got my pin code but then after trying to change it 12 times all over london it didnt work.always shut on weekends and thats exactly when people are off and would like to come in to review accounts and make changes. should have gone with nationwide or barclays..... might as well do that.
November 2021 by Tim Dinsley
The customer service here is really very poor indeed and can at best be called 'service with a snarl' I would suggest they train some of their staff how to talk to customers. As a retired senior manager of a public service company if one of my staff treated me the way that I was treated today they would have been both reprimanded and sent for retraining
January 2021 by Joe D
Good bank, but shame there are very few branches in London.The Ealing Broadway branch is probably the best with very helpful and friendly staff.Alma is the best and most professional, with never stopping friendly smile.
September 2020 by Joe Darmo
Good bank, but shame there are very few branches in London.The Ealing Broadway branch is probably the best with very helpful and friendly staff.Alma is the best and most professional, with never stopping friendly smile.
July 2020 by Steve Pound
Such friendly and efficient staff providing a vital service in this time of crisis.. So grateful for the commitment shown in coming to work today.
