I went to the Ealing branch of The Co-operative Bank after trying and failing multiple times to submit a savings account application online a few weeks back. The staff were helpful and quickly booked me an appointment for the next day with Pinal Patel.
Pinal spotted the issue straight away – an error in my account... read full comment
April 2025
Received excellent service today from both the lady behind the counter (wished I had written down her name; I believe it started with the letter B) and from Ms Pinal Patel. You certainly have very helpful staff; a very big Thank You to both of them!!
January 2025
Worst bank in London. Failed to correct my details despite multiple trips to the branch. Customer service never called back when they said they would. Avoid at all costs or you will be out of pocket.
