November 2023 by Scott Priestley
Excellent customer service. I was called by the store when my order was available to collect (after having some stock issues trying to order online). Jackie was very helpful and friendly and knew about my order when I visited the store - it's nice to visit a store which values customer service and experience. Recommended.
November 2023 by Annabel Jones
I came here to return a ring following a change in personal circumstances. The sales assistant who initially saw me agreed to proceed with the refund but the manager was reluctant to do this and was subtly hinting to return to the store I had purchased the ring to find ?an alternative? or to keep it due to 20% off. I expressed that I would rather return, hence why I was there but she then said she could do not it due to me not having the master copy of the receipt. I called customer service and was informed this was inaccurate and she could have proceeded with the return as it was purchased the previous day. I then returned to the store I purchased it originally from, to be told that ?managers sometimes do this to prevent it coming out from their sales targets for the day?.The shop and items sold are fine, however management and sales associates need to be aware of sensitive reasons as to why people may return rings. Shouldn?t be forcefully encouraged to keep it and then pushed away.
July 2023 by David Hoon
Very helpful and knowledgeable without high pressure sales tactics. A very pleasant experience.
June 2023 by Yvette Rose
Excellent service received from Madhu today. Very helpful and polite and couldn't do enough to assist me. I left the store feeling extremely happy.
June 2023 by Phil Sheridan
I had a ramond Weil watch which got water in it , they sent it away and then told me it all needs the insides replace at a cost in excess of £1000 , i manage to get it repaired for £377
May 2023 by 1loveluck
Had the most amazing service i was helped by Narinder she was amazing we had a laugh and i left feeling happy about my purchase 10/10 service. Thank you
April 2023 by Barry Mollaghan
Helpful staff! 5 stars
April 2023 by Bala Satha
We had a very pleasant experience at H.Samuel in Croydon. Thanks to Jackie who was very nice to us. It is a pleasure to have people like Jackie working in a team. Thank you Jackie
April 2023 by Ibrahim Hussein
Well it was a tough week but with Narinder help she made me happy and made my day with her customer service I really appreciate her help and other staff members thanks a lot guys
April 2023 by Evans manu Badu
She has great costumer serviceMadhu really help us in buying this ringThank u
January 2023 by Sandra Bynoe
There are a reasonable selection of items but the shop is looking tired and could do with a refurbishment. The carpet needs a good clean!
January 2023 by Paul Gardner
Had new watch strap links removed to fit properly
November 2022 by Neville Gray
H Samuel how poor this shop is, you can find this shop in the middle of the Whitgift shopping centre in Croydon London..Went in to change a battery in my watch ??I was told it would take 4 weeks before I could my watch back, because they have to send it away for it to be done...I step 2 yardsAway to a small jewellery next to H SamuelIt takes the gentleman 5 minutes to change my battery..poor shop poor customer service poor shopping centre,,outside shop very poor,,every corner you will find someone begging Croydon shopping centre is very very poor most of the shops are now closed inside and outside..Avoid if you can, try the Bromley shopping centre for Christmas..sorry to say but I live in Croydon..but my shopping centre is very poor ?
November 2022 by King Noctis
We bought this gift to our colleagues birthday it was amazing
October 2022 by Sir JP
Went in and spoke to Jackie. Told her what I needed and she suggested the perfect little pendant for the wife... a credit to H Samuel for sure ... 5* For Jackie
