January 2024 by Lea Z
Arrived at 10.15 on Sunday, the shop was closed, and some staff were talking with each other. After I had a coffee nearby and went back at 10.50. The shop was still closed, with no notice outside.Check your correct opening time and change it in Google Map, or at least write a notice and put it on the door.Thank you for wasting my Sunday.
January 2024 by Dennise Molina
Waitrose is the best supermarket in London, quality products ??
January 2024 by Dr Mike
Absolutely awful customer service. I've been stood at the click and collect for ages. Ringing the bell. Being ignored. And eventually when someone arrives, he's a zombie and doesn't speak a word. Just scans the code. Shuffles off. Returns and doesn't say a word as he hands the parcel over. Then sulks off.
December 2023 by Jan ALi
A really kind and helpful check out lady ?
December 2023 by Keyur trivedi
From couple of weeks we waited too long to get delivery knocked through door and press the buzz no one come out and give me order.
December 2023 by Agata Savinska
Repeatedly missing items from deliveroo ordersAfter you get a refund, item is still available in the shop, they just do not want to update it or pack it.
December 2023 by Jenny Mein
Great variety of stuff & reasonable prices!
September 2023 by kerry
I was served quickly by the Waitrose member of staff, but I am non-binary and, yet again, a member of staff misgendered me. I then told the member of staff that I was non-binary, but the person's response to me was partly rude, though the person did say sorry. Finally, since very recently, this is the second time I have given Waitrose Chiswick two stars.
August 2023 by E C
I like this Waitrose. Even though it?s often busy due to its location, there is never a long wait at the till and the staff are very helpful. Good variety for a store of this size too.
August 2023 by Charlie Fleming
Dirty. That floor can't have had a decent mop in YEARS social distance tape still on the floor THREE YEARS even a floor buffer would have started scuffing the tape after a few weeks. The shelves FILTHY and there is no way they can say this is news to them, it is clear that standards have dropped.
April 2023 by S T
I normally give 5 star but I can't any more. You guys need to sort your app. We trying to save time. Whilst your broken app wasted my time. Awful . The stuff actually waiting by you cos they know app doesn't work.
February 2023 by Alice
During an early morning visit to Waitrose, Chiswick today, the store manager on shift was incredibly aggressive and confrontational towards a staff member. Not only was it disrespectful, but it was highly inappropriate and poor leadership skills if the team are led by an example such as this. He raised his voice several times, yet the staff member remained extremely calm and professional, continuing to assist customers with decorum and friendliness - something perhaps the manager needs to learn.Highly disappointed by the behaviour that was witnessed. 1 star purely just for the member of staff who represented the company with such grace, regardless of how poorly she was being treated by her 'manager' at that time.
January 2023 by Self Deceptor (MJ)
Amazing tuna and sweetcorn sandwiches. Defi itely worth buying as a small meal whilst you're out ? !
January 2023 by Marjhon Saika (MJ)
Amazing tuna and sweetcorn sandwiches. Defi itely worth buying as a small meal whilst you're out ? !
January 2023 by Ambitious Creature (MJ)
Amazing tuna and sweetcorn sandwiches. Defi itely worth buying as a small meal whilst you're out ? !
