March 2024 by Destiny
Terrible service. Wouldn?t go here again.
January 2024 by Ashita Sharma
Absolutely amazing service. Zainah helped me out with contact lenses and I got it instantly as her instructions were so clear. Highly recommend!
December 2023 by SUBHASH CHATTERJEE
I visited the showroom on 18 th instant and it was a wonderful experience.Though I just needed a glass to be put in place from my spectacle( from India) ,the Lady in Red,with a smiling face,did the needful and was not charged a single penny.This was my first visit to any of the Vision Express outlets spread all over the world but for sure,going forward i shall be only purchase any new spectacle from them only.With a big thank you and gratitude.Shall spread the good word all around.Regsrds
November 2023 by -
Usually good service, but very disappointed recently. Ordered this month?s contact lenses around 2 weeks ago and they?ve yet to arrive. Called and checked up with the staff twice, and they were helpful in describing the situation and that my lenses were apparently sold out, but I would?ve appreciated a heads up ahead of time so I could order them even earlier than I usually do. Was also told that they should be arriving Monday morning, but I?m guessing they didn?t arrive because I haven?t received a text. It?s just caused a massive inconvenience for me now.
November 2023 by Rosa Capasso
It was a horrible experience; if I could give less than one star, I would!! I made a pair of eyeglasses less than a year ago in this shop. I had problems from the first moment, basically a tiny screw that holds the frame of the glasses together and the closure where the glass goes always came off, in addition to countless embarrassing moments where while I was talking to someone, the glass fell off. I had to spend money to fix the frame. I went back there a few months ago "They fixed my glasses" and just shortly after, the same problem again: I lost the lens and the splint of my glasses. I don't recommend this place because there are two things: either the products are of shallow quality, or they don't know how to fix glasses. HIGHLY NOT RECOMMENDED!
October 2023 by Paul Smith
Worse place imaginable I would definitely avoid this place still hasn't changed after numerous complaints. Might take it further because this can't keep carrying on that tall guy that works there is so rude way he treats certain customers is beyond a joke.
October 2023 by Jonathan Thompson
Really friendly, professional and helpful - great team!
August 2023 by Max Donaldson
Good service, but when I booked it, it didn't say anywhere that an eye test and contact lens check up would cost £60. Regardless of whether that is an appropriate cost for that service, it is unacceptable to not publish the price on the booking website just because I am not paying for it when I book it.
July 2023 by Mr Guy
If you value your time, don't waste it with these guys.The senior managers left me in the hands of a trainee who was not getting an accurate reading on my long distance prescription and a bit unprofessional.On top of that, they still kept me with the trainee and yet the communication of getting back by email was bad.By the the third attempt, they decided to leave it up to the NHS to get a reading yet I've never had this situation from my previous opticians (Specsavers).I chose to get a refund and yet the manager was trying to persuade me for another eye test to double check.Never again!
July 2023 by Simon stebbings
The whole experience was fantastic from all the staff at vision express. Very fast friendly from the eye test to collecting my lovely new glasses. First class service indeed.
July 2023 by Cathy Phippard
Excellent experience, very helpful staff, quick and friendly service .
June 2023 by Hulya JK Er
Costumer service were so good. Staff are very friendly and helpful
May 2023 by Sara Dalla Vecchia
I am a really happy customer ,so many years now ,all staff is really professional and caring about everything that got to do with your glasses needs. I would highly recommend this shop in Chiswick High Road. I went to others but I always travel back to them. No one compares to them.
March 2023 by nichole fielder
Amazing with my 5 year old son who is extremely hyper also got his glasses sorted the same day within the hour for him
March 2023 by Mike Fall
I have used Vision Express Optician in Chiswick for well over 10 years. The staff have always been polite ,knowledgeable and efficient.I would highly recommend them for an eye test and supplying glasses.
