August 2025 by Laszlo
I would like to highlight out Fazia's great customer service. She was polite and kind with me and she took me through the process of setting up the metro bank application on my new phone. Definitely recommend her, she had 1st class customer service. Thank you
August 2025 by Jam Dee
I called this branch and was connected to an agent who told me that I could just walk in for a safe deposit box but when I arrived was dismissed and told to return with an appointment. I explained I drove 30+ minutes based on their wrong advice but was not supported further. If they knew anything about customer service they?d understand the error came from Metro and hence squeeze me in.
June 2025 by Tom Ettinghausen
This bank used to be customer focused, but appears has lost its way and is now rule-oriented, losing sight of what the customer wants and needs. Talking to the staff at the Chiswick Branch was like talking to a stone wall as they did not want to hear feedback. For example, I was coming from out of town for a limited number of days. They limited the amount of change I could deposit into my account, so I have to wait until my next trip before depositing more. Getting to my safety deposit box was an ordeal even though three officers were at their desk without customers and they are the ones to give access. This was because the teller must register you first and there was only one teller working with a long line. Metro Bank is NOT the experience it used to be! I wish the old bank management was back!!!
March 2025 by varinder nagi
Find it Very inconvenient not being able to do my banking on weekends. Too busy to go during weekdays due to work.
At least Chiswick branch should open few hours on Saturday.
October 2024 by DDCCO JVTNPDTRUST-TRUSTEES
The STAFF are brilliantly very kind, accommodating and friendly. ???
July 2024 by EPIC SL
Awesome shops
Very friendly and helpful staff
June 2024 by Ali Sadjady
I encountered a frustrating situation today when I attempted to deposit money into my account but was unable to do so because the bank required VERIFIABLE PROOF of the source of the funds. I found this demand to be completely absurd and outrageous. Rest assured, as soon as I have the opportunity, I will be taking my business elsewhere and closing all of my accounts with this institution. Their behavior is despicable and utterly unacceptable.
April 2024 by Owain Powell-Jones
Don't often go into the branch, but popped in yesterday for a non-standard transaction - the service was excellent - even ended up sorting out something else that I had been meaning to do to for ages - all done highly efficiently, swiftly, politely, and with a smile - thank you to Aishah
February 2024 by Dani Mar
DisasterMetro was not able to sort out the issues with the App for months.I needed to go 4/5 times in store and to send numerous time screenshots to IT department and problem was not solved.However, it just caused me a lot of stress and loss of earnings.
January 2024 by Adam Dawe
Went to this Metro Bank today to get some help with a few issues that needed resolving, have to say probably one of the best experiences I?ve had with customer service in a bank before extremely polite and efficient service, I was helped by Nej today who was extremely knowledgeable, helpful and patient whilst we set up a few things on the account she is definitely a credit to the company and I want to say thank you for helping me today. Keep on shining, Thanks again!
December 2023 by M Keirouz
Amateurs they dont have a clue about banking they will need at least 15 years to become professional every time i ask question i need to wait 4 people to have answer and you see staff behind desks doing nothing while people waiting to been seen !!
October 2023 by Guy Griffiths
I spoke to Shamilah Mughal at the Chiswick Branch. She was extraordinarily helpful. And kind! To be honest, I won't go into details here, but she truly went above and beyond. This is the second time that staff at the Metro Bank have distinguished themselves. Thank you, Shamilah.
October 2023 by Jacob Rahman
Karan was so helpful in helping me resolve my issues with card fraud and setting up my new online banking. Very kind and patient and helped me resolve all my issues
October 2023 by ERIC W
Very very good customer service. This?s no doubt a happy banking experience. Thanks to Fozia and whole branch staffs.
October 2023 by Diane Welstead
Recently visited the chiswick branch Fozia was very kind, helpful and efficient. Great service !
