October 2023 by Guy Griffiths
I spoke to Shamilah Mughal at the Chiswick Branch. She was extraordinarily helpful. And kind! To be honest, I won't go into details here, but she truly went above and beyond. This is the second time that staff at the Metro Bank have distinguished themselves. Thank you, Shamilah.
October 2023 by Jacob Rahman
Karan was so helpful in helping me resolve my issues with card fraud and setting up my new online banking. Very kind and patient and helped me resolve all my issues
October 2023 by ERIC W
Very very good customer service. This?s no doubt a happy banking experience. Thanks to Fozia and whole branch staffs.
October 2023 by Diane Welstead
Recently visited the chiswick branch Fozia was very kind, helpful and efficient. Great service !
September 2023 by faisal alizada
Incredibly smelly place. Very slow customer service, would give a 0 if I could.
September 2023 by Talha Munir
Worst bank in the world i have ever seen. Don't waste your time here.
August 2023 by Peyman Cyrus
I am extremely disappointed with Metrobank?s actions regarding my banking account. They have completely blocked my account, preventing me from transferring money and causing me to miss my direct debit. This kind of service is unacceptable, and I cannot recommend this bank to anyone. I have been forced to prove everything repeatedly, with no one taking responsibility for their actions. Each time I call customer service, they simply ask me to wait and send an email. I urge everyone to stay away from this bank as they freeze your money without explanation, leaving you to go through endless frustration. I have lost faith in this bank and believe it will face consequences soon.
June 2023 by Daniel Rosenschein
Great customer service, Zain is brilliant and very helpful passing on my message to the local director for the business loan my company is interested in. Open even on Sunday :) Highly recommend Metro bank 5 Stars!
June 2023 by Chrisd Maskell
Good service, nice, modern, air conditioned building and dog friendly
May 2023 by Jemima Houseman
Great branch. Aman was very helpful and informative in particular!
April 2023 by Olivia Cannakamma
Very good customer service from Aman. Went in to open a isa and it was done with no problems or hassle.
March 2023 by Rikki Taylor
Had a chat with nej today she was very kind and gave me great opportunities with the banking services for my sons future savings. just a big thank you
December 2022 by Red Devils
Don?t waste your time time! Try to open business account, six weeks later still pending and Nobody know anything, worst banking experience in 25 years, stay away,
June 2022 by Chris V.
instead of helping me, i now have to return in the morning to unblock my account. even calling help line is a waste of time, no one answers the phone. clearly Metro bank is in a mess, poorly managed.
June 2022 by Yu-Chang Chou
I opened a bank account for my child and the member of staff was very kind and professional. The bank is very child friendly. Kids get colouring books while waiting for the account to be set up, and they also had great fun using magic money machine. Very pleased with the environment and the service.
