January 2024 by Hello You
Very poor dishwasher delivery service. I paid for installation and collection of a new dishwasher. The guys who turned up, weren't experienced enough to sort out normal issues. They arrived at 3pm and were in a hurry to leave as they'd been asked to step in as replacement engineers. This is my 1st large purchase from JL and I only purchased from John Lewis based on their reputation but I'm very disappointed. Im now left with a dishwasher u cant use!! Never again!!!
December 2023 by Radoslaw Ziegler
Bad experience. Came here from Westfield, where the employee "double checked", the items are available in Brent Cross. Wasted over an hour to get there, but the item was not available. That's OK. It can happen. But I have asked an employee to correct this issue for the other customers. 2 days later no change to the stock available which still shows 2 in stock but not really there. They don't care. Shame.
December 2023 by Ruks Uddin
Awful! Was refused an exchange even though the item of clothing had all the tags intact! All I wanted to do was change to a larger size!!! They refused to even look at my item and said NO exchange without a receipt! Since when has this changed ? I have been a customer for years and never had any issues !! Rude staff that were unwilling to help! Last time I will be going to the Brent x store ? FYI (children?s dept on 27/12/23, I went to the till at around 10.05am) you might want to teach your employees how to speak to customers as they were extremely rude!! So much for customer service !!
December 2023 by meezan rahman
Came for The Freshly Cooked to order Breakfast that we used to have at The Place To Eat.So disappointed to find that the set up has changed.Items are precooked and displayed.The Dining room was now more like a canteen, the food itself was not what we expected.Teas was good but the rest was poor.
December 2023 by Sima Elli
The 'Place to Eat' crockery was filthy. They had run out of cream to go with their scones. I called over the manager who gave a loose apology and said he would informnhead office as it appears that their dish washer isn't working properly and that his staff shouldn't have used unclean crockery. Then he asked us to leave as they were closing ?????
December 2023 by Gav K
Visited Brent Cross John Lewis and was assisted by Amy on Level 1 in the Christmas Section. Was an amazingly helpful and knowledgeable Team member. Outstanding customer service and a huge credit to the John Lewis Brand. Would highly recommend her to help with all your needs and requirements. What an asset to them she is.ThanksGav
December 2023 by Nilou D
The restaurant in John Lewis very dirty, service always very bad poor , dishes with mark and not shiny clean ?? just I like to shopping from John Lewis but I don?t recommend that dirty restaurant ???
November 2023 by Roz Virasinghe
Looking for Waterford cut glass frame only two displayed was prepared to buy display piece but no box very poor selection shame on buyer
November 2023 by Consult Juris
Great place with great staff. We went thinking we might look for things and didn?t plan to buy. However considering the dedication of the staff specially Elton in baby section who gave us due Time and space explaining all details of the product. Well done guys, really impressed with the professionalism.
November 2023 by Kiki_h
Went into The Place To Eat. I understand you can?t bring outside food. I haven?t even sat down yet, yet the old lady working there with the red lipstick had a mouthful to say about my sealed food box that i haven?t even opened. Next time if you?re going to talk down on people with such rudeness, make sure you wipe your lipstick off your teeth. Looking like you killed half the meat with your teeth and served the meal to customers.
November 2023 by Dani Kerbel
Fabulous service from Mia ( i think this is her name - we did point her out to the manager ffor praise) in the women's shoes department: kind , patient and helpful and a pleasure to make a purchase
October 2023 by Elizabeth G-H
We had an appointment with the nursery team and it was wonderful. Really helped us decide on what we wanted and needed. We didn?t feel pressured to buy on the day but left with a thorough a list and ended up purchasing a few weeks later. That team have also been a great help since when I contacted them with questions. Can?t recommend this service enough.
October 2023 by Klaudia Lucas
Unpleasant customer service at Brent Cross John Lewis, women department.Returning a dress I bought online while away on holiday. Wrong size, so I needed to return when I got back from holiday. Apparently, the return policy is 35 days; I was two days late. I explained I was on holiday, just came back, the dress doesn't fit,I can't wear it. The sales assistant was just unpleasant. It made me feel uneasy; I won't be buying from John Lewis online again.
October 2023 by Gulam Tahir
I bought a fridge freezer from Brent Cross damaged on delivery, failed to replace quickly. Poor customer service and delivery service. Called 10 times, not buying again.
October 2023 by Denisa-Mihaela Ureche
Asked a lady that works at Dior in John Lewis for some simple advice, product related, and she has a STINKING attitude. Don?t go there if you want basic customer service.
