January 2024 by Philip Procter
I had fantastic service over Christmas from Sacha at Goldsmiths BrentCross - all the staff made me feel welcome, and I had a mildly intricate order, and Sacha figured out my needs, and delivered in a more than timely manner - very happy with the product and service.
December 2023 by Sree Vishnu
I recently had the pleasure of purchasing a watch from goldsmiths, and I must commend the staff for their exceptional customer service. From the moment I entered the store, the team demonstrated a high level of knowledge about their products.The staff was not only well-informed about the watch I was interested in but also went above and beyond to answer all my queries and provide valuable insights. Their professionalism and genuine interest in ensuring customer satisfaction made the entire purchasing process a delight.I appreciate the positive experience and commend goldsmiths for maintaining such a high standard of customer service. It is a testament to the commitment to excellence exhibited by the staff.
November 2023 by Shahed A
Popped in today to change links on a watch I purchased from the Goldsmiths website. The associate (Ferishta?) seemed completely reluctant throughout, complaining as she went. My sincerest apologies that I purchased online and not in store to add to your commission figures, I guess customer service is conditional in this place.
November 2023 by Kays _
Went to Brent Cross to buy my partner a watch for his birthday and was assisted by James. He was very knowledgeable and patient while my partner looked at a range of watches. His customer service was exceptional and his friendly manner even better. Couldn?t fault the service. We both walked out very happy (especially my partner with his brand new watch!). Thank you James!
October 2023 by Sahed A
Popped in today to change links on a watch I purchased from the Goldsmiths website. The associate (Ferishta?) seemed completely reluctant throughout, complaining as she went. My sincerest apologies that I purchased online and not in store to add to your commission figures, I guess customer service is conditional in this place.
October 2023 by Ms. Elz
This is an exceptional destination for those seeking exquisite jewellery and watches. Their collection is a testament to luxury and craftsmanship, offering a diverse range of stunning pieces that cater to every taste. The store's welcoming and knowledgeable staff provide a personalised and informative shopping experience, making it easy to find the perfect item or gift. Whether you're looking for engagement rings, timepieces, or other jewellery, Goldsmiths' reputation for quality and style shines through. It's a place where you can trust the products and enjoy a top-tier shopping experience that keeps you coming back for more.
October 2023 by Jesan Prabakaran
Bought many watches from Edric, great guy went above and beyond to source a couple of Omegas to add to my collection
September 2023 by Xenia Theodorou
Great place to purchase a luxury watch. Ben was very professional and treated me with respect and gave me plenty of information regarding my purchase.
September 2023 by chris Teear
Firstly the welcome I got was amazing, so comfortable and relaxing. Lisa and Maryam are a credit to the company from the moment you sit down and have that atmosphere that you feel so relaxed .Maryam goes out of her way to put a smile on your face and Lisa is fantastic.Ty you both for your time ?AMAZING TEAM ?
August 2023 by Michele Welch
Staff were excellent, So helpful, Knowledgeable and kind. Wouldn't hesitate to recommend them.
July 2023 by Sam Good
Have to leave a review for young Ben who sold me the wonderful timepiece, formerly owned by Frederick Evergreen OBE."Sir Frederick Evergreen," Ben continued, "was a man who firmly believed that time was our most precious gift. He had an extraordinary ability to recognize the value of every second and how it could be utilized to make a positive impact on the lives of others."With every word, Ben's passion for the story grew, captivating my attention. He continued, "When Sir Frederick decided to part with this watch, he entrusted it to me, knowing that I would find the perfect owner?one who, like him, appreciates the beauty of time and holds a genuine desire to make a difference."As Ben spoke, I couldn't help but be moved by the connection he created between the watch, Sir Frederick's generosity, and the potential for my own charitable endeavors."Now," Ben said, looking directly into my eyes, "I believe this watch has chosen you. Its spirit resonates with your own compassionate heart. Every time you glance at this timepiece, it will serve as a reminder of the incredible power you hold to impact the world positively."With a newfound understanding, I knew I couldn't let this opportunity pass. I acquired the watch, not just as a fashion accessory but as a symbol of my commitment to charitable causes.
May 2023 by Nikhil Lakhani
Wonderful shopping experience - Lisa, I'll definitely be buying from you again; patient, polite and personable all the way and thanks for entertaining my son while I shopped in peace! And Sergio, what a moment, I'll cherish that one for time to come! Thanks as well to James for honouring my request and keeping clear lines of communication via email.
May 2023 by Jamie Shemie
Service that honestly, cannot be faulted thanks to Anjna. She wad absolutely superb, sweet and really went above and beyond. She helped me to pick a wonderful piece for my wife and I?m sure she will love it.The gift wrapping was also perfect.I have to say this was my best ever experience at a high street jewellers thanks to Anjna.Highly recommend paying a visit and I will certainly be buying more from them ?????????
May 2023 by Lucy M
Promised next day delivery for my partners ring when purchased. Still waiting over a week.Company full of false promises, no communication and has now ruined a proposal we were travelling for this weekend.AVOID!!!
May 2023 by esther kissiedu
Always a great service from their customer support team. Friendly and knowledgeable.
