January 2024 by Shivani Joshi
Caitlin (sorry I?m not sure on the spelling) helped me at Lush Victoria today, she held down the fort on her own during a busy pre-rush hour. She went out of her way to help me pick things I needed before my train and offered advice and answered all my questions! Huge thank you to her for everything, and thank you so much for the magnanimity face mask! You've made mine and my friend?s day! ??
October 2023 by Rosina Bunting
The best Lush in London. Everytime I go into this Lush the staff go above and beyond to make my daughter and I feel special. The last time I went in there, the lovely Jo gave my daughter a gift for her birthday that really made her day very special. Thank you for being so kind ? we'll be back again!
October 2023 by Sophie Spray
Wow! Popped in to get myself cheer me up treat, when my gift card wasn?t working the lovely person behind the till (wavy/curly dark short hair) kindly gave me my things as a gift! Honestly made my day I could have cried, been having a rough time and the little act of kindness meant the world! Thank you so much!
October 2023 by Sophie W
Izzy was lovley! Took the time to go through the new ranges with me and made the shopping experience throughly enjoyable - a credit to the store, they made my day ??
September 2023 by Madihah M
Just popped in to treat myself after a long day, and was greeted by the loveliest and most helpful staff! A big thank you to Joe who was so patient and kind, and went around the entire shop with me to help me to choose the perfect products, being so understanding about my specific needs :) Absolutely love my new Halloween knot wrap!
July 2023 by Loki Temuera Henare Tanawa-Bamba
I ditched my five star review purely on principle. Isn't it strange that a business that prides itself on offering five star customer service cannot answer the phone not just once but four times? Although, I may be mistaken and it's only in-store customers that are offered such customer service. Don't let the business down, guys.
July 2023 by Natasha Mutch-Vidal
I just visited Lush Victoria Station and was served by an excellent member of the team called Aryana. I?m really impressed with the customer service received. Aryana took the time to explain a number of products to me and listened to my needs and answered my questions attentively. It was my first time shopping at Lush and I will be returning!
July 2023 by Katerina Silva
I came in on Wednesday and felt so welcomed by the staff, I came in looking for something that would help with my skin and Aryana directed me to the perfect product! Thank you Aryana for your amazing customer service! 5 stars for her!
June 2023 by Izzy Wheeler
I came into this lush after a very stressful day and was welcomed by the most amazing team at lush victoria, very caring and informative on everything in the shop! the sales assistant isabelle was great, thank you all! will be back again!!
June 2023 by City Lets
Ideal place to pick up last minute handy gifts, brilliant customer service with down to earth staff whom are very happy and genuinely interested in customer service and care rather than just sales orientated.Special thanks to Jade for picking the right gift.Smooth like Silk ?
May 2023 by Jamie Cowling
Small Lush outlet in Victoria station, near the Brighton line platforms. Good for presents, e.g. bath bombs. Staff were friendly and helpful
April 2023 by A Flynn
I come here all the time! Last night me and my boyfriend went looking for the new Mario bath bomb and they ran out so we continued to look for something else, as we walked we were approached by a member of staff who have us two broken ones for free including the soaps and two of the soaps as well. We were given so much my bag actually got heavy! The time before that I was chatting to a member of staff saying I had a job interview and to wish me luck she have me a free rosy checks fave mask as an act of random kindness. All the staff here are amazing and it always cheers me up!
February 2023 by ???
Im tourist in London.I love lush goods. I did buy shower wash what i want to give it to my sister. Thank uHoweverI don?t no what happen, when i went to grocery store. They didn?t receive my coin Bcz this is old thing. He said No longer use, only can use in the bank. But i received this in lush
February 2023 by Caroline Frost
Thank you so much to the staff working in store tonight. You made our visit to pick up my sons bath bomb an extra special one. Your acts of kindness really lifted our hearts ??
January 2023 by Isabelle Marouille
I had never been at Lush Victoria shop before and today, I had the best shopping experience ever there. I was looking for a specific hand cream for my daughter and asked Alin, the shop assistant for help. She was extremely helpful, professional and pleasant. I then went to pay and the assistant there was also super friendly and gave me some samples to try with my purchase. I was extremely impressed by the staff in Lush Victoria today and hope the staff there will be praised for their amazing service.
