November 2023 by Chris C
Nice store, staff were friendly compared to sofology next door. I found them to be rude. I will be back to purchase from DFS.
November 2023 by Chris Papadopoulos
The sales staff helped us find the furniture we liked and talked us through all the options. They were very helpful!!!
October 2023 by Jo Smith
Having purchased what we thought was a lovely sofa, paid for all protection and extras, the sofa has lost colour, the arms are no longer puffy and it looks shameful. The sofa was less than 3 years old, our other sofa we had from them was much better quality and lasted 13 years!! When contacted DFS they didn't want to know. Why even bother selling the extra protection if you do not honour it. Disgraceful. Would not recommend.
September 2023 by Chris Sandford
The salesman meet us in the showroom he was very helpful we had an idea what we were looking for he had a look on the computer found what we were looking for so we left the store feeling good we got what we were after salesman did a great job
August 2023 by Julie Reed
After a full day of visiting all of the furniture stores in Cribbs Causeway yesterday my friend and I were really taken back by the poor and unprofessional customer service here.Our assistant greeted us with a mouth full of chewing gum, the chewing was so bad we couldn?t understand what was being said. Wasn?t really interested at all in what we were trying to buy, told us ?it will all come together? and walked off !As we were leaving the same assistant was being very loud while being physically hurled around by the other staff members oblivious to their environment or customers looking to buy. Shockingly unprofessional behaviour.How can you have confidence in the expertise of the staff when they behave like this in front of their customers.
August 2023 by Annie Giles
A furniture shop that let's you browse but unobtrusive help available which is why we bought our suite there. Advisor was very knowledgeable and helpful not at all pushy. Would recommend
August 2023 by Leggy2k11
Website and the door states that the store closes at 8pm we arrived at 7.45 and the door was locked. All I wanted to do was park my peachy bum on a sofa I'd seen online, would have only taken a minute, that's £1.5k you won't be getting then, lazy so and sos!
June 2023 by Joanne Wilson
I have been waiting 7 months now for a repair, the sofa was delivered with a faulty head rest in the middle of the sofa meaning we can't sit together! this was October 2022, I was originally told 8 weeks, then no 12 weeks, then before Christmas, then new year, then month by month, finally a call end of April to say the part was in, but can't do a service call until the 30.05.23. I had a call last Friday to say the part was lost and the visit cancelled, then a call later over the weekend to say the part was located and the repair booked back in, I called this morning to confirm and was told yes visit booked in, to then receive another call to say part lost call cancelled, honestly I've never received such bad customer service, I feel I've been extremely patient before leaving a review, but its beyond a joke, I will never buy from DFS again and will advise as many people as I can the same, don't buy from them !!!
May 2023 by Adrian Bolster
Had a pretty good idea that we wanted a single, reading type, chair. We very quickly found one but hit a snag on delivery. The person we spoke to, John, took our phone number and made a commitment to speak with his manager. True to his word, he rang back, and 9 days later, we had our chair delivered and are very happy with it. The delivery was very efficient, and all the calls were made to ensure we were in. John was great on the sale but also went above and beyond to ensure we got it at a great price and delivery. Would definitely recommend ?
February 2023 by Chrysanthos George Makariou (Chris)
Avoid purchasing at all costs.I had ordered a sofa on the 19th of Dec 2022 with a promised delivery of first or 2nd week of January 2023. The delivery never happened (currently 3rd of February 2023).You can never call the store directly, and their customer services on the phone all they can say is ?The store will need to contact you back? which they never do.When you do pop by the store, if the manager isn?t there, again the team can?t help at all (or so they say).I have now decided to cancel the sofa and pick one up from John Lewis. I have already scheduled a delivery for 8th of February and already got a text message confirmation.Currently, their customer services state they can?t issue refunds so I should wait for the store manager Nigel to call back (which 3 days later he never did).I was lucky as I paid with an AMEX card so I have raised a dispute and AMEX have returned my money; I don?t want to imagine what people paying with Debit Cards would go through.Neil was a helpful staff member that promised to call me back once and he actually did. I feel sorry for Neil working under Nigel?s supervision.Nigel? if you can?t manage to get the customer?s sofas on time, the LEAST you can do is call them and approve their refund. You should be ashamed sir.If you want to pay in full for a sofa, and never get one, then this is the right place for you.
January 2023 by D SK
Was disappointed. Walked in to purchase sofa desperately. Staff seated in front, no one got up to see if we needed anything. Walked as round showroom for 10 min, then decided to leave. All 3 saw us trying out of different as styles. No desire to come over. Too bad. Went to another store in area, purchased for 2 reception rooms. Shame. Disappointed in their customer service at Bristol pathway. I know it. Was Friday at 330pm. But would have loved to be acknowledged at least. Shame. Oh well. Their loss
December 2022 by Barrie Richards
Bought a big corner sofa from here 15 years ago and it's still going strong. Decided to update it so went and had a look... Hassle free looking, and when I did need answers Dave was really helpful.
December 2022 by J ?Muggins?
If you want to be pestered and pressurised into a sale then don't go to DFS. Their way is to welcome you when you arrive and then let you get on with looking around. They're never far away if you need advice or information though. We've purchased from DFS many times over the last couple of decades and always been impressed with the high level of service (thank you Abby!) and the choice offered. The newly revamped store at Bristol is beautiful too; loads more space and all clean and tidy.
December 2022 by Benjamin McHenry
Useless quite frankly.Came in in October had a chat and ordered some sofas. No problem, had an issue with our house falling through, luckily found somewhere else to live wanted to change the sofas?No you can?t do that, they?ve started production?Fair enough.Just called today, wrong address given, wrong details, delivery address completely different. Oh and it?s delayed until after Christmas but nobody thought to let you know.We had never had a problem before and I get that in the current climate things are difficult, but what isn?t difficult is picking up a phone and being honest with people.I wouldn?t ever recommend coming in and I certainly won?t be coming back.Let?s see what goes wrong with delivery ?
December 2022 by Peter Jones
Had our new recliners delivered today the delivery drivers had trouble fitting them together after they went pulled out the recliner and it won't go back in phoned them back up got told they have finished and phone shop been 45 mins for phone to be answered up to press knocking on 50 mins and still no answer what a waste of space never ever again worse customer relations I have ever met
