The Halifax telephone customer officer refused to help me to collect my direct debit payment that was sent to Aspire Sports centre back due to sudden closure of the company. Aspire company knew they were shutting down and still collected peoples direct debit payment today. The Halifax telephone officer was very very rude... read full comment
August 2023
For a so called bank that cares about its customers w I was very annoyed at my visit I wanted to change the type of account when I asked if I could do it at the counter I was told I had to make an appointment I then waited 15 minutes to talk to anther person ref an appointment I got told I have to make an appointment and... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
To find out what accessibility services are available in your local branch, search for it in our branch finder.