January 2024 by Wendy John
Yes, I would just like to say how I find the Practive on a whole.Very good. They have all looked after me very well.Wendy John
November 2023 by Natural Bliss
Worst receptionist ive ever encountered at a drs surgery. My sister is a drs receptionist so I try to give them the benefit of the doubt but the older lady at Coleford family drs lives up to the reputation, she is so rude and condescending and definitely on a power trip! I spoke to my sister about the waiting times for appointments here and she couldnt believe it! She is so appalled she says its become a bit of an ongoing joke now in the practice she works at in Corwnall, all the drs there make fun of the drs up in Coleford who cant/wont see a patient for 2-3 weeks minimum just for a phone call and 3-4 weeks at least for a face to face, they are all shocked and amused at the incompetence. Whenever anyone makes a mistake now in the surgery they joke about how they'll get sent up to Coleford to work with all the other rubbish drs/receptionists that arent fit for purpose. Wouldnt be so bad but when you do finally get an appointment, sometime next month, the surgery is like a ghost town and the GPs and receptionists are standing round chatting cause they have nothing to do so its no wonder other surgeries around the country are laughing at the drs and receptionists at Coleford family drs surgery. Unfortunately the people of the town are left suffering though while our local surgery becomes a laughing stock for all other surgeries to have a joke about. Not sure who the manager is but they must be so embarrassed,
September 2023 by Wavy Davy
I have never experienced such rudeness and short shrift from any members of the NHS as I experienced here today. It doesn't bother me too much personally but to see people well into their 80s treated this way left me quite appalled.I am just about to write a detailed email to send to the surgery AND the local ICB.
April 2023 by Wendy Andrews
Dr Alex, Ros and another nurse were so wonderful this morning when I wasn't well after taking a blood test. Fear of needles. Wonderful staff who really care. So professional, it makes me proud.Wendy Farndale
March 2023 by Sally Mitchell
Moved to the Forest nearly two years ago and have had absolutely fantastic service from the reception staff, pharmacy staff, nurses and GPs. Having been in a practice that wasn't great before I came here, it is great to be looked after by a team that is so proactive and aproachable - thank you.
January 2023 by David Greenway
From reception, to pharmacy department to the GP'S. They have always Been polite and very helpful.
December 2022 by Shan 123
Edit: 3 years on and sadly service has been poor (not like my previous review) from them sending my medical letter to another patient to poor communication between staff themselves. The wait for someone to answer the phone is also not great.Previously not had a good experience here. however since having changed GP (a trainee who has since gone) I have changed my mind and hope to receive the same thorough and polite treatment.
December 2022 by Melisa
Be willing to waste your time, phoning takes 1/2 an hour minimum and that's if they don't hang up on you first
November 2022 by Tracy Newby
I recently moved to the area and registered with the practice. I can honestly say I have nothing but praise for the staff I have met so far. I handed in my forms to register with the surgery on Saturday and had a call on Monday booking me an appointment to come in. The receptionists have been so helpful, bending over backwards to help me. I couldn't recommend this surgery more highly.
October 2022 by E Fairs
My 17 year old daughter phoned for an emergency blood test requested by her Consultant ready for her Operation in the next few weeks. The Receptionist who picked up the phone left her in tears. Rude, snappy with no kindness or understanding whatsoever. Its not the first time we've experienced this either as I've personally written a letter of complaint for the same reasons.The surgery is funded by public money and should be serving the people. Anyone else in this role in hospitality or retail would not be allowed to speak to people in this way. Sadly there are some very kind receptionists and doctors within the practice, however a few are letting the side down. Please act professionally and make sure all staff are courteous and respectful especially when you're dealing with vulnerable, elderly and young.
October 2022 by Lindsay Reid
Unbelievably bad service. One of the receptionists is really rude , that's if you can get through to talk to them. You normally are kept on hold for at least half an hour. Made an appointment for my husbands mother today who is in her 80s with dementia and was really sick but they didn't turn up!
October 2022 by Richard Gardner
Appalling service from both receptionist and doctor. Requested a visit for my 82 year old mother in law who suffers with dementia and other illnesses and is bound to her bungalow and instead of the doctor making a visit he decided to call her instead. The poor woman suffers from dementia and doesn?t have a clue what?s going on at the best of times and after he spoke to her on the phone concluded that she didn?t need to be visited despite her carers insisting that she did. How could he give her a diagnosis without even seeing her?
October 2022 by Kiera Frame
a couple of times i have tried to call the doctors and had to wait 30-45 minsnot acceptable!
October 2022 by Leyla Orchard
On hold for 30 mins and counting!! how are you supposed to speak to anyone, ridiculous
October 2021 by dave gregory
i have been trying for a week now to phone the surgery. at all times of day, can not get to talk to anybody. i need an anual blood pressure test.
