“I bought a Frying Pan 3 years ago online. Unfortunately, the non-stick coating has been compromised and food sticks to it.I sent an email to the customer services department as I was out of hours for the department opening times. At 9:10am the next day I had a response from Caroline. She was informative, professional, friendly and helpful.She quickly processed a replacement as the pan is within the guarantee, and gave suggestions on how to prevent the issue happening again.Big thank you to Caroline, and a huge thumbs up to Robert Welsh for great after sales care. Will certainly use this company again due to this experience.”
Home Goods Stores
“I bought a Frying Pan 3 years ago online. Unfortunately, the non-stick coating has been compromised and food sticks to it.I sent an email to the customer services department as I was out of hours for the department opening times. At 9:10am the next day I had a response from Caroline. She was informative, professional, friendly and helpful.She quickly processed a replacement as the pan is within the guarantee, and gave suggestions on how to prevent the issue happening again.Big thank you to Caroline, and a huge thumbs up to Robert Welsh for great after sales care. Will certainly use this company again due to this experience.”