December 2023 by Stephane Arfaras
Banking service with friendly staff
November 2023 by Amber hodgson
absolutely sick of one staff members attitude. Ginger lady is incredibly rude to all customers, including the OAPs in front of us in line. Constantly refuses to give people their money without a card even though she?s been told multiple times by head office that they are entitled to use their books. Head office has given us multiple vouchers for our problems with her and yet she still talks to people disgusting. Many people I?ve spoken to in Cheltenham have had issues with this same member of staff, and even other branches (tewsbury) have told me people have gone there instead because they were upset by her. If it gets to the point when customers are actively avoiding because or her behaviour, and all other local branches are aware then it?s time for something to be done. Losing customers by every second she is in there.
September 2023 by John Eckersley
I recently switched my current account to this branch and I can honestly say it's the best I've ever banked with.I have had a few queries, and managed to lock myself out of my account.Every member of staff there has been friendly, attentive and helpful, and resolved all issues...plus they're open until 5pm on weekdays!
April 2023 by matthew roberts
Always found the staff at the TSB Cheltenham really friendly and helpful. Compared to Lloyd's their customer care service is fantastic. Had a problem with my Internet banking today and went in...Lisa Andrews was amazing ..thank you ?
February 2023 by Dave Lemmy
Impossible to speak to anyone locally on the phone?. Even though you publish the local number
February 2023 by Dave L
Impossible to speak to anyone locally on the phone?. Even though you publish the local number
November 2022 by Peter Bennetts (Chrysogaster)
Appalling service only one member of staff working with a couldn?t care less attitude.
September 2022 by Richard Griffiths
Went to make a cash deposit just before 4.30pm Friday 2nd September, to be told by the cashier that I was unable to make the deposit as the tills close at 4pm and they where cashing up.I mentioned they where open until 5pm according to Google maps, in response was told it clearly stated on their Website the cashiers close at 4pm.Upon checking the TSB websit it clearly states closes at 5pm.Having banked at other branches of TSB in its various forms for over 50 years and never had this issue, appauling customer service.Ironically walked across the road to Llyodds Bank & paid the cash in with no issues, which ironically used to be the be part of the same banking group.
April 2022 by John Bennett (Chrysogaster)
Appalling service only one member of staff working with a couldn?t care less attitude.
November 2021 by Kiril Kirilov
Great!
April 2019 by P Miller
One staff serving
April 2017 by Leonor Z.P
I enjoy going to the bank! Several of the friendly staff recognise me, and they are always polite, helpful and patient. Really pleased I changed to TSB. I wanted the local feel an that's what they have.
February 2017 by Jeffo Jon J
Very friendly...look forward to all my deposits on Tuesday!!
