December 2023 by C C
If you look through the reviews and you think below are just people that moan, I can confirm they are not. The Asian lady was so rude, I could not quite believe it, no amount of customer training will help her unfortunately, although she makes me dread using the local post office. I thought her rudeness and attitude was purely aimed at me until I spoke to some people down the road about her and they said the same and that they try not to use the post office, preferring to travel to Waltham cross.
November 2023 by Michaela Brown
RUDE.didn't want to help me from the min I stepped in. Assumed the letter I had in my hand was for an electric payout and refused me before I even got to the counter. Then when she actually served me she told she can't help me.went to upshire and straight away helped me and told me how many people complain about the Waltham abbey branch. Disgusting Customer service. DO NOT USE
September 2023 by Kelly Jacobs
Rude, inconsiderate and not helpful. So much so that I now wish I hadn't remained calm when dealing with her. Customer service is in fact a skill of patience but it is one that takes someone willing. The woman I attempted to work with, should never be allowed to be with the pubic muchless get paid to work with them.My interaction with her was less than 3 minutes where she interrupted me 3 times and offered no additional support or suggestions when the location did not provide the service I needed - and that I was promised online. My 10 year old asked why she was so rude. Even a child knows better.Don't give them your money. The extra 15 minutes to go to Waltham Cross will be worth your peace of mind.
August 2023 by T2 3C
Very poor unfriendly customer service. The low review score is very well earned.
July 2023 by Mohsen Abrahem
Nasty and hatful to the customer. I had a parcel to collect twice, they don't bother to check it just say it's not received yet after a week returned to sender. That Indian woman thinks she is the CEO of the royal mail.
July 2023 by Checardi Pirincci
i have never given a bad review to someone?s business and i never thought i would but as i can see from every other review on here, i?m not alone with how i feel about the rude asian lady with glasses.firstly i?d like to state, this royal mail post office accepts parcel force items as does every royal mail post office. parcel force is a courier company that accepts and delivers larger items. on the parcel force website, it lists this post office as a drop off point and as it?s the nearest one to me (i try to avoid i phycaillu this shop usually but i was in a rush), i had no choice but to go there. as SOON as i entered the premises, she shouted at me ?you can?t bring that in here we don?t take large items?. so i asked if she take parcel force items and she said yes so i said okay well i?ve got this one that needs to be dropped off and a few small royal mail bits but she snapped right back at me telling me i need to take it home and get them to collect. collection is more expensive and not as reliable as taking it to the post office myself and i had already attached my pre printed labels to all my items. i said to her if she accepts parcel force items then surely i?m okay to post my item but she said the parcel force guy had already came that day and she won?t have it kept in the shop over the weekend. as someone else had mentioned in their review, she literally makes up rules as she goes. there are no signs saying that she can?t keep parcel force items in the shop if the parcel force guy has already come. at the end of the day she?s chosen to work in a post office that accepts small to large size items regardless of what time of day it is (obviously between opening hours). i am an understanding person but this lady is clearly unfit to be working around other human beings and i will never step foot in that post office again.
June 2023 by Daniel Szikora
Every time I come here to post something the lady invents some new rule trying to make me pay more, or pretends she does not know about a cheaper option (my favourite excuses are: " it is not available here", "because of brexit" or "my area manager said" yeah sure...). Until recently I thought she is just clueless but now I am convinced that she is deliberately ripping people off. Stay well clear of this place.
May 2023 by G H
Absolutely atrocious. The Asian lady with glasses here made a child cry. She also bullied a mentally distressed person clearly having an anxiety attack and tried extorting him for more money than was necessary.She needs to be removed from this establishment. She clearly cannot operate in this kind of environment and seems to be constantly on a power trip. Treating people as if they were something on the bottom of her shoes.If she refuses to serve you. Just refuse to leave the establishment until served. Something needs to be said and done about this terrible human being.
May 2023 by George Crawford
First thing first?if I could rate this 0 star I would of.The woman with glasses is absolutely unprofessional and rude!She answered her personal phone during our conversation, later on she accused me being racist because I asked her name which she refused to provide.I asked her name so I?d know who am I complaining about.She is unprofessional, bad representative for post office.
April 2023 by Hoai Lan Phi
Extremely bad customer service-Indian lady. I was very disappointed, I am not allowed to deposit the £ coins into my account, only note accepted, make me wonder whether the £ coins is money or not? To the Indian lady who served me today please don?t do the jobs if you not happy, let?s treat people as nice as you wanted to be please ?
April 2023 by Jennifer Harold
By fair the worse staff I have ever come across, they are rule obnoxious and make you feel like that you should not even be there, the staff totally ignore you, if they are not talking to each other or are on their telephone, I have never come across such terrible customer service, I would advise no one to use them.
February 2023 by Anthea Tulloch
I?ve just arrived at this post office and they have shut early and refused to open the door. I was warned that the Waltham Abbey branch was a bad post office and it turns out that?s true. Go to Waltham Cross instead. I?ll come there and it?s seven minutes before the closing time and she?s locked the door
February 2023 by The Referee Mum
Extremely rude staff, shouting orders, absolutely awful branch. They answer your queries by being patronising. Unfortunately, the only post office in Waltham Abbey.
February 2023 by Karsten Bubb
Went to post a large parcel thought I was going to get problem.In sorted no delay will use again
December 2022 by Kevin Barnes
Worst post office I've ever used when years ago it was so good. Shocking service and top machine never works. Disgusting!!!
