September 2025 by Andrew Bergstrom
This is one very nice bank to be a customer of. The staff are always friendly and polite and treat you with respect. They will always help you and the online account and app are very secure. The phone helpline is really easy and when you speak to someone the are very polite and treat you as a human.
May 2025 by Kaljinder Gill
Unprofessional staff and rude. Would not even give 1 star
September 2024 by Blue eyes
I have transferred 2 another bank as metro has closed their coin machine and only have one person on behind the counter and its absolutely ridiculous ?
August 2024 by Rod Carrington
What can I say about Metro Bank? When I first heard of them I thought they were the best thing going but now definitely the worst. Their Customer Service is appalling. Don?t rely on them when you have a problem which is theirs to solve . They will just close your account if you cause them too much trouble I thought they were the best thing going but not now.
July 2024 by John Westhorp
Metro is far more the worst bank I've had I've spent more time having to go in bank as every time bank apps down it locks me out can't even cash a cheque at post office it's waste of time
June 2024 by Ingrida Sajiene
I just pop in to put my money in to account, it's a joke am number 12...one person only working..very not happy...its not first time...t
June 2024 by Jimesh Pokkattu chandrasekharan nair
Good service
April 2024 by Balti Wala
I went to the Bank first time to deposit money into my wife?s account. Very unprofessional staff, after taking money from my hand started counting and asking where did I get money ? I told her that money is going into my wife?s account though I told her the same before. I explained her that she is at work and can?t come and offered her my ID to verify my details but the staff behaved as if I was a criminal. Shame
March 2024 by Beverley Grey
Waited for 35 minutes to be served. Lots of staff but none "qualified " to serve on the till?
December 2023 by Jaki Green
Always find staff friendly and happy to help or advise.
September 2023 by James Barzey
Manager is unprofessional and likes to shout your amount of your account in front of everyone instore at the counter,when it should be private,and most of the girls there just take the piss and are clueless,need more training I think,1 of the girls no names mentioned is absolutely rude and thinks she's the best,all of them are kids learning so what do you expect ??no experience,just all makeup and hair extensions,no brains
July 2023 by James linnane
Metro bank in southend is really, good. The customer service is always top notch and they take time to make you feel comfortable and sort out any issues you might have, I highly recommend this branch, they was also extremely patient with me when helping to set up online banking as I wasn't as up to date with it all as some.
July 2023 by Wendy Farey
The staff was extremely helpful and kind when I had to close my sons accounts as he passed away ,and his bank Card's was taken.Thanks to all the staff at a terrible time.
July 2023 by Faiza Khan
I just wanna say a huge thank you to Tom fruad department who was absolutely amazing in helping me out with my situation, also Lauren from the southern branch you were the best! Thank you so much for the help
June 2023 by Reza Friedoonpour
At the counter she is frowning while taking the money of my hand then asks owmuch is it?I got a bit offended and you tell me after you count it?I thought that will cheer her up but she stayed miserable .Count the money without telling me owmuch it is gave me the card and the receipt back.Im standing there as needed more help but she is not offering and assistant.Then I said need help with my app on my phone she pretend to book me in and told me to sit down.I sat down but knew I'm not booked luckily after half and hour my other half arrived asked her to check at an other counter and she said you are not booked that explained the two people that got served before meSo there were no one else waiting and got served at the end.This review and star is only for her not for the entire staff .
