September 2023 by Mr G
Very poor (r4 c1st) managers & some staff.Look how they gathered to criticise customer in pic attached. Made a formal complaint over r4 c1st treatment by managers and staff and to shut me up HQ sent £100.. pathetic
July 2023 by jade steel
Partner bought a suit a few weeks back and was helped by a lady called June, she had great customer service and was very helpful
April 2023 by R I Robin
Staff not friendly at all , today went there , the lady was standing at the entrance, completely ignored me , no hi , no hello or even a smile . How rude is that . Very bad
April 2023 by Melissa Dawn
Had a very positive experience in here.I was served by a lovely lady called Dawn who could see I was struggling as I?m currently recovering from surgery and she was just so kind and gave me assistance.I also had to pick up something I had ordered and the process was very easy.Thank you.
April 2023 by M. Smith
Walked into the women?s section and two members of staff were working on organising clothes at the front. I made my way to the back as I was looking for something specific. They looked me up and down and followed me to the back and pretended to then be working over there. Clearly thought I was suspicious because I don?t look typically white. Racial profiling at it?s best. Absolutely disgusted.
December 2022 by Razzy Raz Raz
I mainly use this store for click and collect. Service is always fast and if any problems are encountered they are usually resolved quickly.The staff have always been very friendly, particularly the small lady with a blonde bob ( she always greets me and remembers the children?s names) there?s also a lovely Turkish lady with blonde hair.Some of the younger team members leave a lot to be desired.
December 2022 by N B
Utterly useless. Used their click and collect service. Waited 15 mins at the touch screen for my parcel. Nothing. Went to the till to ask if the machine was working. Was told to go back and wait by a rather rude member of staff who clearly could not be bothered to help. No apology for my wait. ZERO customer service. After 20 mins my parcel arrived, but the queue behind me was told a parcel was missing and to list the items they were expecting. Won?t be back.
December 2022 by leo Grimes
car park not big enough for volume of traffic,entrance and exit can get grid lock during day.
November 2022 by Hamdan Yaseen
So after reading the reviews it?s clear I?m not the only one who experienced poor customer service from this store. The young girls at the til and general floor are not helpful at all. I spent half hour choosing my daughters clothes to go to the til to he served by a young girl named Lilly. As soon as I approached the til I overheard her gossiping about customers with her friend. This is really rude and poor behaviour as well as unprofessional. I bought £92.10 worth of shopping and when I paid she refused to accept my money because one of the £10 notes was Scottish. Scottish notes are legal tender in the United Kingdom. Unless they are fake a store cannot refuse them. I was so annoyed with the poor service I felt like a criminal trying to pay for my daughters clothes with my hard earned money. I would avoid this store the service is terrible I think the area manager needs to step in and have a staff audit
May 2022 by De Reaf
Didn't realise this store was run by Karen,Got sure stroppy and super aggressive after I was polite, I should of kicked off and acted like you...see how you like, so rude!!
September 2021 by Sayem Ahmed
Very disappointed. I went to that store instead of westfield but it was a bad decision. Tried to buy a suit from the store but couldn't find the right size. But when i asked the girls who were working they're not even interested to serve me. Probably i went to the store around 5 o'clock & they're too tired to serve me. One of the employee girl told me try online.Very nice the way they've treated me.
August 2021 by Pobin Rice
I would say this is the worst next shop I have ever visited?.. zero variety in styles colour or sizes. But it certainly is the place to go if you just want black socks and no other colour but black?.. summer clothing is more than just short shorts and garish Hawaiian shirts.
November 2020 by Gurdeep Bhatia
Great selection of clothes in particular for the kids that are modern and stylish and most importantly my kids like to wear. Plenty of free car parking outside in the large carpark. Also a Costa coffee inside to get one's caffeine fix.
November 2020 by Elena Tarlea
I bought a few things for my kids from sale a few weeks ago and they still habent got them! I have been shopping here for almost a year and it nevwr happened.1st of SeptmenberUpdate for this review: I'm still waiting for the products ??. I've called Next Costumer Service last week, they told me it will take 2 days to arrive, but it's been a week already. Next is a huge disappointment.
November 2020 by Terry C
Helpful staff. Opened another till in homeware so I didnt have 2 queue
