Increasingly poor service over recent years has now reached the point where I ring to make an appointment (because the surgery has texted me, telling me to make an appointment) and find I am 18th in the 'phone hold' queue! This is totally unacceptable.(However, let it be clear that when I have actually managed to see GP... read full comment
November 2023
Being a health professional, I am well aware of some of the recent disturbing practices in GP practice, mainly non-medical staff giving inappropriate medical advice and lack of appointments. With this in mind, I have personally never had anything but good things to say about my own surgery who have always been accommodating,... read full comment
August 2023
I have been a patient since 1997, the service is now practice focused with a defensive approach to any criticism. I took 12 phone calls from the practice to get through a standard process.It's no wonder the NHS is so busy, it is just inefficiency-ridden and rules driven. There seems to be no focus on client service, even... read full comment
