April 2025 by Lizzie P
Caroline was an absolute pleasure to deal with. Acknowledged and greeted me and directed me where to sit and wait whilst all other staff were busy. Helped me sort out a new plan to best suit my needs and was lovely to chat to - she is a credit to your store!
March 2025 by Sheila Stone
Erin was very helpful,friendly and professional.
February 2025 by Oliver White
Every time I've gone in there I've been served very well and the process of buying a new phone and trading in an old one is a breeze and extremely efficient. The staff are knowledgeable and helpful when I asked questions about pricing with the different data tiers. Overall can't see why there's an average score of 3.2/5
December 2024 by steven south
Great service yesterday And the lad who helped us Joe was brilliant at his job
June 2024 by Mirza Qaiser Haider
Great staff and services whenever I go to the store.
October 2023 by M Jahanzeb Alvi
Staff is not professional at all. Took more than 30 minutes to upgrade a simple plan. On another occasion, 2 staff members made me wait when I was there to drop my router. Its a 30 second job which they made into a 5 minute task. Staff members were watching something on their computer screen.
May 2023 by Kevin W
Absolutely brilliant service in store we has issues with the Vodafone chatbots , number transfers , multiple accounts . caroline couldn?t be more helpful and sorted it all out. Really impressed .
April 2023 by Mark-James Buckland
Great customer service, helped me get the best deal available and staff was Impeccable, thanks again to the team in Vodafone Chelmsford. Over the moon with my new device and unlimited plan!
March 2023 by Mark Smaller
Very helpful staff
October 2022 by Chelsea Cooper
My sister and I visited for her new phone recently, Hassan was a massive help and really easy to talk to! He was really clear when giving us information and didn?t push when she was making her decision. Just all around a nice guy with good service. ?
June 2022 by ENX
Served and sorted by a lovely Irish girl..Best service had there, keep it up..Don't like price increases so will be going to Tesco's when the contract runs out..
June 2022 by Lewis
Visited this store today in need of help. I was served by a lovely young irish lady, think her name was Caroline. Extremely helpful, masterclass in customer service. Thank you
April 2022 by Antonio SANNOLLA
1 star is too much based on my experience.Visited the shop on Sunday morning asking for support and was the most unprofessional and rude customer service I received in my life. One middle age man was sit on his desk and he never welcome me o try to ask the reason of my visit. Another gentleman try to help but he said he cannot and I need to call the customer and I did.The customer service said that any Vodafone shop can fix my issue. Lazy and arrogant staff.I would change my phone provided based on this experience
April 2022 by Naseer momand
Bad customer serviceNot profecinalwaste my two hours just for a sim cardAnd very easy said system is not working
November 2021 by Angelica Medici
The reason I give is that its appears if have a technical issues they don't want know .they fobbed me off with lies.on one occasion they fobbed me off at the door the problem got sorted but I was told it must be your other half phone problem lie lies all I got was a measles 10 squid.thats why I left them and the prices have rocketed up.i problems with the leaving process they funked that as well.i tried to sort it out.but they are interested not I have paid and filled the form form inabnd I tried all ways to get hep
