Been waiting to see someone for 45 minutes in counting. Only 1 person on a desk actually helping people. Atrocious customer service and satisfaction.
April 2025
I have been waiting to see a person for 30mins. Whilst two people work at helping customers two others who seem to be more senior work on laptops. Surely if a customer is waiting they should be the priority. Once I get help I cannot fault the Individuals. Customer service has definitely deteriorated and tbh if this had... read full comment
November 2024
Very pleased with Josh, Always very helpful, thanks to all the metro bank team and especially with Josh
