Banks in Chelmsford, Essex

“5 star service from Anne at Upminster. Anne went over and above re an Atm depost concern. Anne liased with Chelmsford to check progress and called me back to put my mind at rest. I was not near the original branch that I had used for the transaction.
(A need to confirm the possible issue was
my misunderstanding, not any branch.)

Also a big thank you to John (I believe) in Chelmsford who kindly offered to look into the possible problem initially. Anne giving me the update.
Great service from Nationwide staff. 2 diffferent branches helping me in 1 day.
Thank you both.

I would definately recomnend.”

“Big shout out to LORRAINE for helping me with PPI claim years ago and for her continual help whenever I needed it.Also a huge thankyou to Nicola,Julia and Tom for there wonderful reception they give me when I walk in to the bank and banter we have.The rest of the staff who work there also are all so pleasant and helpful.Enoy going to the bank as they all make me so welcome.Many thanks and look forward to visiting branch in the near future.”

“This is a very open environment with separate areas for more private conversations, que times have never been a problem & generally their is a member of staff floating around to help guide you to the right area”

“Exceptional Support from Branch Manager Laura Wheeler at TSB ChelmsfordI recently had the pleasure of receiving outstanding assistance from Branch Manager Laura Wheeler at TSB Chelmsford, and I am compelled to share my positive experience.I discovered fraudulent transactions on my bank account and immediately reached out to TSB for assistance. From the moment I discussed the issue with Laura Wheeler, her professionalism and dedication was evident. She greeted me with a warm and empathetic demeanour, instantly putting me at ease during a stressful situation.Laura's depth of knowledge and expertise in handling fraudulent transactions was evident throughout the process. She guided me through the necessary steps to secure my account and promptly initiated an investigation into the unauthorized transactions. What impressed me most was her commitment to resolving the issue efficiently while ensuring that I felt supported and informed at every stage.She actively listened to my concerns, patiently answered my questions, and provided clear explanations of the investigation process. Her ability to communicate complex matters in a way that was easy to understand was truly commendable.Her dedication to customer satisfaction and commitment to resolving issues promptly truly set her apart.In a time when exceptional customer service can be hard to come by, Laura Wheeler at TSB Chelmsford exceeded my expectations. Her professionalism, expertise, and genuine care for the well-being of her customers make her an asset to the branch and a shining example of what outstanding customer service looks like.I want to express my gratitude to Laura and the entire TSB Chelmsford team for turning a potentially distressing situation into a positive customer experience. I am confident that under Laura's leadership, the branch will continue to provide excellent service to its customers.SincerelyRory Penn”

“I went to HSBC Tindal Square branch last Tuesday to pay in cash at counter only to find it closed for maintenance (used to use Maldon but that branch closed), but hey, notice on door says you can go to Post Office in HWSmith where are HSBS staff waiting to help. Traipsed over to HWSmith and found only one poor scared looking female HSBC staff member who couldn’t provide any normal counter service. But hey, she said I could go over to branch at Braintree! Banks as they are open! Or wait until 25 April for Chelmsford branch to reopen. This bank’s idea of providing its customer’s with service is joke.”

“The Staff are most helpful when I’ve had a problem and they have sorted it out for me, I have been with Santander since the 80s and I’ve moved a few times and have been in several branches, and all have provided help and information I needed, keep up the good work.”

“If you are a member of the FSB you wont find a better bank. Absolutely faultless all-round service. Their low bank charges cannot be beaten. Can highly recommend Co-op business banking for FSB members, look no further.”

“Very helpful Staff made me feel welcome and appreciated. Everything was set up and sorted in one go. Would recommend it to anyone looking to open a bank account.”

“Very good services. I opened a student account here with in an hour. Very helpful and Profesional staff and overall it was a good banking experience.Located centrally at the high street, it is very convenient.Thanks to the staff for a quick and prompt service and helping me open a bank account.”

“Queuing for the counter can take too long. Happens too often. Most of the time one member of staff too short. Complained recently. Need a coffee and biscuits and seat if were waiting more than seven minutes.”

“I have used this branch on and off for over a decade. Handy location close to parking. The staff have always been polite and friendly. No request, and I have had some odd ones!, has ever seemed like too much hassle. I have dealt with the branch managers on numerous occassions where i have always been treated like an individual rather than a number.”