December 2023 by Georgia Davies
Louise was amazing! thanks so much!
December 2023 by jonathan warner
I applaud you. Thank you so much for such wonderful customer service. Polite, professional and above all so helpful and kind. Not only did you resolve the problem with my sons watch, but you also gave me a partial refund, of which was totally unexpected . You also Reset my guarantee, and made sure that the new watch was showing the correct time when you handed it over to me . It's the little things that matter the most these days, and it restores faith in the retail industry. Thank you H Samuel in Chelmsford, and of course further thanks to Yen who assisted me in store..
December 2023 by Jason Masser
Shop supervisor refused to honour a National newspaper £10 off voucher when trying to spend over £100. Refused to give a reason or her name and was just plain rude. Def no Christmas spirit in that lady ????.
December 2023 by Brian Turner
Recently purchased a gift, Jen was very kind and helpful. Her suggestions were ideal. Thank you.
October 2023 by gary watch
Very grateful the sale's assistance was very helpful and keeped me informed about my watch that I had broken and contacted the insurance company as it was going to take 16 weeks to repair and I got a new watch in Chelmsford store thanks again
October 2023 by Janet Bellamy
Cartilage piercing. She was so patient and explained every step
August 2023 by Michelle Harper
Louise at Chelmsford was amazing. My daughter and I had our cartilage pierced, and 4 weeks later we have had no issues. Louise was kind and put my daughter at ease when nervous and gave great after care advice. Cost was also fantastic at £15. Highly recommend for all ages, i will certainly be taking my youngest back for her lobes. Thank you!
August 2023 by SAXO294
Excellent customer service and could not be more helpful, will definitely go back again and would happily recommend the Chelmsford branch to anyone after a new watch.
August 2023 by K B
Fantastic service from Lauren, Yen & Fiona.We purchased a Radley watch for a family member , but sadly the watch bracelet was too big, we returned on two separate days to ask if the staff would mind adjusting the length, as the recipient of the watch was very poorly.Nothing was too much trouble for them, they were excellent.Whilst we waited they chatted with us, which is really nice, giving us their time.All in all this was a lovely shopping experience and would definitely recommend H. Samuel in Chelmsford.Thank you ladies.
July 2023 by Jose N Vincent
Thank you so much Louise for doing ear piercing for my 2 daughters.Loved it .amazing service and lovely experience
July 2023 by Ella Rose
Great service from friendly staff, found exactly what I needed! Thank you! :)
July 2023 by William Daly
Great service - thanks to Lauren!!
June 2023 by Moira Waspe
Very welcoming staff who were attentive with nothing too much trouble. A pleasure to visit the shop
June 2023 by Christina Hartard
Excellent service, friendly, knowledgeable staff. Highly recommend
June 2023 by David Madelin
Great customer service would shop here again.
