Urban eBikes
Bicycle Stores
G31 Atlas Industrial Park, Harbour Road, Rye TN31 7TE
Most Recent Comments
-
October 2023
I bought the moped in their East London shop. They've since closed it down. For any NIU moped repair they ask for £50 pick up and another £50 drop off fee. Very poor after sale customer service. I'm not happy with them and definitely not happy with the NIU moped as it constantly breaks! If the current issue isn't fixed...
read full comment
-
September 2023
Awful experience. Bought a super soco from here 2 years ago. The battery went into shut down mode pretty quickly after we got it. It was returned and fixed then a few months later it did the same thing. Since then (1 year ago!) we have either had no reply or constant promises to call us back (they never do). Finally we're...
read full comment
-
April 2023
I purchased my NIU electric scooter for them in 2019 and since then it has had engine and battery problems which have not been fixed by Urban eBikes. As other have already mentioned, their aftersales service is non-existent. They won't reply to your call or emails, repairs to the motorcycle take months at a time and they...
read full comment
More Comments(26)
From Urban eBikes
Urban Ebikes are a specialist in high quality European electric bikes, electric scooters, mopeds, motorbikes, cargo bikes and speed pedelecs. We work with award winning brands such as NIU, Super Soco, ,QWIC, Urban Arrow, KTM and Stromer to bring you the very best electric bikes and urban mobility.
Our at-home after sales service and dedicated delivery drivers ensure that you are always happy with your bike. Every bike is delivered ready to ride, with no assembly required!
