December 2023 by Archie Gallagher
Deposited money into card machine outside after closing, only for the machine to break and not return the deposited notes. Absolutely horrendous
August 2023 by Gustav Erlangsen
As a bank Santander hasn't really failed me - but this particular branch hasn't been very good. Ever.Staff not particularly knowledgeable, and when I didn't realise they had closed early, a woman came to the door as I was looking in and asked if I had an appointment. When I said no she just closed the door in my face and walked away without even explaining that the branch was closed. A situation that could have been as easy as saying "Sorry we're closed" was turned unnecessarily rude. Uncool!
June 2023 by Kerry Lyon
Bad attitudes from incompetent staff
June 2023 by Felicity Worth
Staff are useless and not at all knowledgeable. Tried paying cash into my boss's business account and they told me only someone named on the account can pay in cash and that is the law with all banks. Except it's not because I asked in HSBC and they said it would be no problem if we had a business account with them. I think your staff need training on what is "the law".
June 2023 by Danny Passey
Never open normal working hours. Always busy. New ATMs are awfully slow.
June 2023 by Michael Williams
The local branch never answers their phone
May 2023 by Adam Milner
It's a bank, there are cash machines inside (and outside if you are brave). If you are depositing cash not all machines accept it, so read the signs above the machines before you queue. Normally quite quick to access the machines, but there's often a queue to see a human. Bus stop right outside which is always a bonus.
February 2023 by Tim Payne
Went to brighton santander three times and phoned them. All I wanted to do was inform them of my new landline phone number. I did not want to wait 25 minuets every time to see someone. There was no assistant. I can't stand for to long. I have given up. Hope it does not matter.
September 2022 by Wojciech Kolady?ski
Best service, so kind and helpful.
July 2022 by Joe Tree
Cash machine took my cheque, malfunctioned, and made £20 disappear. Never got the money back due to the complete lack of care and incompetance by the staff.
June 2022 by Alex Spencer
Excellent customer service.
December 2021 by Kevin Merralls
Closed this week. Made special trip in. Online says open.
July 2020 by Gina
Great customer service today.
July 2019 by ABHIJOY CHAKLADAR
Friendly efficient staff. Always try to all they can to assist you.
July 2019 by Anna S.
Impolite staff, and lack of proper knowledge as well. One of the staff opened the cash machine while I was doing my cash withdraw outside the branch, so the process was stopped and suspended (maybe this is one of the reasons why the ATM here were already not working). And it nearly broke my card as well, because of the staff pull out my card rudely from the machine (Luckily it still work).I feel unsafe to use this bank service, its not professional and not a customer-friendly bank.
