February 2024 by J B
Friendly, helpful staff and a great sale selection. I was able to take my time without being hassled and ended up spending more than I intended as a result.
June 2023 by African Experience
Expensive and poorly trained inexperienced staff
May 2023 by Daniel Harrington
Fantastic service from Eleanor in the store. I have size 13 feet and was told by a nice ship assistant that they didn't have anything in my size (like every other shop on the high street). I was going to walk out and she caught me and said she would go and check. 5 minutes later she came back with 3 pairs in my size and because of here ended up spending £135 in runners world with fantastic service.Really happy with the purchase and would definitely go back if I needed anything else.
April 2023 by Philip Haynes
Poor. Ignored by the one person working, who was serving someone else but didn?t even acknowledge our presence. Waited a few minutes and then left, mentioning the lack of service at the desk downstairs?the response was indifference. A real shame.
April 2023 by Fernando Alamillo
Great attention. Went for running shoes and the person that was in the store showed a lot of options that could work for me, explained all the factors for the shoes and did a gait test. It was really nice experience.
February 2023 by Kate Keavle
Really great service in measuring my gait analysis and buying new running shoes. Assistant store manager was very helpful and knowledgable. Even though pair I wanted were not in stock, it was no trouble to locate another pair and arrange delivery to my home address. Will definitely be back again to buy my next new pair!
July 2022 by Matt Prior
Forget the dude's name who was helping me, but he was amazingly insightful and helped me pick a fantastic shoe ready for a trail marathon. I'm the guy who bought the yellow Brooks. ?
July 2022 by Paul Pearson
Very pleasantly surprised that they had my size in to prevent internet order and 15% discount for blue light card!
June 2022 by Akshay Nadgire
I went here for doing my gait analysis. The staff was very helpful and they explained the gait analysis process first followed by advice about which type of shoe I should go with. I was also notified about various discounts and offers currently going on.
May 2022 by Diana Winpenny
Having been a loyal customer of Runners Need for years when I lived in London I've been disappointed in the Brighton store. I've tried and failed 3 times to have gait analysis here. First time was a bank holiday Friday and the opening times on Google weren't right - understandable. Second time I booked on their website and arrived at the booking time to find the shop closed - less understandable. Third time I phoned ahead and was told that if I arrived before 5pm they would be happy to fit me in, so I jumped on a bus, went into town, and was told by the man on the shoo floor that actually they had another booking and couldn't fit me in. I explained that I'd come in specifically on the advice of his colleague, he offered no apology at all. I said I'd try the Run Company as I'd made the journey and he said "well you'll be misdiagnosed and get the wrong shoes because they don't know what they're doing", which was unhelpful and struck me as stroppy and pretty unprofessional. The Run Company did a good and thorough analysis and shoe fitting for me when I turned up. I don't think I can be bothered to try Runners Need again after this.
July 2021 by Tony Palmer
Excellent.Great staff, fantastic help.
July 2021 by Anton de Zeeuw
Nice little place, specialists in running shoes.
July 2021 by Justin Heath
Helpful and knowledgeable.
February 2021 by Stephen Baker
Really impressed with the service today. Explained the gait analysis process and showed what my ankles were doing while running (they were pretty bad by all accounts). After trying on some new trainers and doing the video process again you could see the difference easily. Looking forward to trying out new purchase on next run.
February 2021 by M B
Fantastic online purchase experience. I was looking for a new pair of Brooks Ghost to replace my old ones (purchased at Sweatshop in London years ago). I scoured online retailers for the size and width I wanted, and came across Runners Need. Not only was there a decent discount off RRP, but also when the shoes arrived, the guys had chucked a free Puma running high-viz into the box. I don't even live in Brighton, but Runners Need have won my customer loyalty. Thanks so much!