Shocking experience. One staff member on duty in a busy station shop, and he point-blank refused to serve anyone because it’s now supposedly “self-service only.” An elderly lady was clearly struggling with the one and only self-service till, which then went into error — and still, he just stood there stacking shelves,... read full comment
June 2025
Shocking customer service - staff member was too busy putting out stock to serve an old lady who didn't know how to use the self service till then the self service till was on red so she was needed and still carried on putting out stock with a massive queue. Walked out and won't be back - she refused to serve anybody... read full comment
