Supermarkets in Stockton-on-Tees, Durham

“Came in the other day and card got declined, a staff member aaron on till made me feel very comfortable and not embarrassed, thankyou aaron for your help, amazing customer service!!”

“I know the prices of everything are going up but when you go to herons you expect things to be a little cheaper than main brand super markets but its getting to the point where its cheaper to just go to tesco. Other than that the place is pretty good.”

“Visited the cafe for lunch for two. The new self order board was now in use and was straight forward to use. Ordered the tuna jacket potato and large all day breakfast. Tasted lovely and could not fault. Also ordered two lattes which were of decent size. Pleasant roomy cafe with nice decor. Comfy seating is available for those whose bodies don't like the solid chairs. Definitely would visit again soon. Just read through a few other reviews and noticed that you are only allowed a 2 hour parking time. So if like me you do a shop after the cafe make sure you note the time you arrive as getting a fine is not what you expect when eating and shopping.”

“They have a good range of frozen products. People that don't enjoy cooking would enjoy shopping here. Just bang it in the microwave or the fryer and its done.”

“Can I just say yesterday Friday 4th April I went to get some shopping with my husband and I didn't feel very well but a gentleman who works there asked if I was OK and would I like to sit down but I said no thank you but he hung around till he spotted my husband so I am trying to say thank you for observing that I was un well not many people would take the time to even ask me you no who you are can I just say a massive thank you to you x”

“The store is well maintained and always well stocked but its very intimidating when you go n there is a guy sat out side asking everyone do they have any spare change i have very bad anxiety and it makes me not want to go”

“This Iceland compared to some of the others is a bit older and tired looking. You can tell by the layout and how everything looks. They also don't have a self serve checkout either and sometimes only one staff member in there so you be waiting a bit to get through the checkout queue.”

“The customer service in this store is nothing short of exceptional. I had a problem with a whoosh delivery, rang the store got to speak to lovely polite staff who went above and beyond to sort out my problem.
On a busy Sunday afternoon nice to know customer service is an absolute priority.
Amazing.”

“Great supermarket for most things, but I don't buy fresh fruit from there. It's exactly the same stuff as you get at Lidl but somehow Lidl's fresh fruit last longer.”

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“After a just eat screw up, I called the store and a guy (didn't catch his name, but might have been a manager) literally finished his shift and dropped off my order. Great customer service from him.”

“I live almost next door so it's handy, but I actually stopped going in for ages because the dark haired Rachel is rude offensive and should keep her opinion to herself. She has on a few occasions embarrassed me by saying loudly are you drinking ? When I've asked for wine or half bottle of vodka. This has gone on for over a year. So I politely told her I didn't appreciate her comments only last week, tonight I went up to her to be served and she walked out back and left me standing the other assistant was confused and looked perplexed so he asked to serve me instead. Seems like she wants to keep this strange behaviour going on for longer. So I'm going to speak to head office. Everyone else in the shop is outstanding especially Julie Wright and Doreen”

“Always polite staff and happy to help you. No problem with out of date items. Don't know what the previous posts are moaning for you see the staff religiously checking stock.”

“Very nice store put together very well clean and tidy all the staff very friendly they will help you with everything with a smile I love going in thornaby store you can get just about everything fantastic well done to all the staff they do the copeny proud ?”

“Spent a few days in Sedgefield and my young nephew bought a top up card for his PS. Back home in Scotland he discovered that there had been a technical glitch with the do it yourself till and the voucher would not work. Store manager Mike went to great lengths checking out sales records and straightened out the problem for him sending him a new code in order to access his £20.Service above and beyond - thank you Coop!!”

“The staff are great. They go out of their way to help and never moan. They put up with so much nonsense for the local nutters you can't expect people being paid what they are to take on youth puffing away on their wacky baccy.”

“You will find all the products that you want from a local mini supermarket. There are a good range of fresh, bakery and larder staples. The day I went there were some lovely plants for sale on the the trolleys outside.”

“Good little shop. Handy for a few things and can get (almost) anything I need. It's about a 10 minute walk from Stockton High Street with a good bus service.”

“Hi I have just been on Stockton-on-Tees Alert and got involved in conversation about a disabled driver complaining that he was asked to show his blue badge to a security guard at Sainsbury Whitehouse farm Stockton on Tees. He was sitting in a disabled bay while his able bodied partner went shopping. This is against the rules and although a lot of people are complaining about the attendant I want to say, as a disabled person I praise what he did. No one parked correctly should worry about showing their badge. If you need to reply to any of the complainers the website gov.uk blue badge booklet which he will have got with his badge states it's against the rules to use a disabled bay while the disabled person sits in the car and the able bodied person shops. Please tell the attendant a lot of people praised his actions.”

“ Although this store is a long way from where I live, I always pop in on the way past from my yoga class. The staff are friendly and helpful and the store has a lovely atmosphere. As a volunteer for Samaritans we have been allowed to raise funds there a couple of times and they kindly donated something for our National Walk raffle. We are happy to give the store 5 ***** for their welcoming attitude and courteous behaviour. Well done staff. Judy ( Teesside Samaritans ) ”

“Khazina hope I spelt her name right was a star yesterday when I visited. I was struggling with App and couldn't remember password so she helped me get in and use it to get a discount on first shop. Gave me a tip too, take a screenshot of 'code' tto be able to use Rewards App easily in future (it regularly asks for password to open App) and technology is not my asset. Well done Khazina, great customer support xx”

“Very friendly staff and excellent customer service, one worker named joe was very friendly and helped me to find the items I wanted, he had some trouble reaching the top shelf though so I had to do that myself but that’s of course no problem whatsoever”

“Though it was exceptionally busy the lovely oriental lady working on the till was really helpful and pleasant, she was efficient but took the time to help me with my app and using a voucher which I really appreciated. Sorry I don’t remember her name to give her proper credit. Asda Portrack 6 Dec around noon.”

“Quick to sort prescriptions but the pharmacist I don't feel like he's willing or wants to give advice as part of the signpost system that's been set up for the NHS.”

“Best local store. Well stocked .super clean and covid controls are in place but the stars go to the staff. Friendly polite and have a great sense of humour no matter what gets thrown at them. ...well done.”