Banks in Stockton-on-Tees, Durham

“I was being scammed over the Internet although I did not know it at the time. The bank telephoned me and put me through to their Fraud Team while the scam was still going on. In short, they stopped the scam and was reimbursed the money to my account. I am truly grateful for their quick response.”

“I love the fact they still do saving books . One of the reasons i stayed with them, when Billingham branch was closed and of course the friendly and helpful. staff.”

“I would like to show my appreciation to Ms Andrea Bailey for her excellent and competent manner in which she helped me solve an ongoing problem which I had for over a year. Her friendly manner and enthusiasm for solving this issue was second to none. I would highly recommend her to anyone who needs assistance in banking matters.”

“Called in and spoke with Mike today, he was beyond helpful. Explained all the things to me to help me build credit (new to the UK and it's like starting over from scratch). He also set up my direct payments and spent the necessary time for me to thoroughly understand things. Thank you Mike, you are a god send.”

“Angela is the first HSBC UK person I have met who knows what she's doing and she's nice with it. Five stars for her, but I won't be doing my majority banking with HSBC. I'm a Premier customer and so far I have been given the wrong information, left hanging and been treated as if I'm a criminal. I've opened an account with Virgin and will be doing most of my banking with them.”

“Found them very helpful in every way i had problem with with company they took £495 on the 27.jun 2025 and another £119.on the 19 of jun which i new nothing about and this for a company that got rid of viruses of phone and laptop ,which i new nothing about , when i went to the bank they took me to room and dialled a number for then left me and the person i spoke was very helpful in every way even help me with my phone calls in the ended it was sorted and saying i had refund .and was over the moon in the past i also had a problem with Direct Save Telecom and also they got me refund of £75 from this company they also help me set up a mobile account my phone and every time i visit them fond them second to none they are very helpful in every way and over the moon i have an account with them and should be more than 5 stars more like a sky full of stars for the kind help they have given me and my family”

“I cannot thank Halifax at Stockton High Street enough for helping me out in securing a bank account. Being from overseas the other banks here made it near on impossible to get an account. Halifax made it easy for me and the staff were nice.”

“A big thank you to Melissa at the Stockon branch for helping me to sort my ISAs. All went well. 5* service. In all my dealings with the Stockon branch I have never had a problem.”

“I recently visited Halifax to open an account for my son, and I can’t praise Jess enough for her outstanding service. She went above and beyond to ensure everything was sorted, answering all my queries with patience and professionalism. Jess was incredibly friendly throughout and even stayed late to make sure everything was completed smoothly.

The level of care she showed is rare nowadays, and I left feeling truly valued as a customer. Thank you so much, Jess, for your help—you’re a credit to Halifax!”