Very slow service, poor man in front had to answer personall questions in front of a queue of people not very confidential or private. Eventually, a second cashier came on. I was informed the branch didn't have enough to cover the amount I wanted to withdraw. Advised in a very condescending manner I should have rang first.... read full comment
October 2023
Needs sorting out, as customers are waiting in queue at enquiries desk which is near entrance door and are blocking the entrance /exit door for other customers. One person on the enquiries desk who can be a long time dealing with a person resulting in queues forming to be seen. Seems to be short of front of house staff.... read full comment
October 2023
Awful service from Virgin. Told to access online but accounts with an attached LPA can not be accessed online. 7 hours on the phone from one queue to another, one agent to another and then when someone did try to help she couldn't access the accounts. What should have been a simple query has taken over 3 weeks so far and... read full comment
