March 2024 by Joshua and Emily Evans
We visited TUI Darlington on Friday to discuss booking a Marella cruise and Leigha, Peta and Helen were super helpful and friendly, they were able to answer all of our questions and provide us with everything we needed to know about our chosen cruise and booked everything for us!
March 2024 by Tracy Dunning
Thank you so much to the lovely Jess and Helen. We came in store to book our holiday and both went above and beyond ensuring everything is in place for us to enjoy our time away, making everything from start to finish be as seamless as possible.They were very knowledgeable about where we are going and gave us some great ideas for seeing more of the place we are visiting.We find it easier to come in store to book our holiday rather than online and because of the excellent customer service we will continue to use Tui
March 2024 by Jamie D
We went to the Darlington store and wanted to book a family holiday. We had some destinations in mind but needed more information. We were greeted by Aimee who provided us with great customer service from start to finish. Aimee made it stress free and listened to what we wanted and was able to provide us with a holiday that matched what we were looking for including the best deal for what we wanted. I would definitely recommend booking a holiday through Tui Darlington.
March 2024 by Linda Gornall
Booked our holiday with Erin , I asked her to look out for a good all inclusive deal in April for me. She found me a Sensatori amazing deal which we snapped up immediately, she got us everything we were looking for and more.Thankyou Erin.
March 2024 by Stephen Sinclair
Jess from the Darlington branch was very professional, helpful, and patient when searching through holiday options for my family. I didn't need to visit the store as we communicated over phone and email. She kindly sent through all options and costs by email and nothing was too much trouble. We booked a holiday to Tenerife through Jess and as she knew the area in which we were looking at, she was able to answer all queries we had which certainly helped. Keep up the good work and thanks for all your help. Regards, Steve & Family.
March 2024 by I Walker
Went in today and booked our holiday to Croatia, we were undecided which hotel to go with when we went in.Jess was so helpful and with her expertise we were able to make our choice easily.
March 2024 by keith Brown
I visited the Darlington TUI store for the first time on Saturday 24 Feb 2024 and was immediately impressed with how professional the store looked. Everything was sparkling clean and all the staff looked very smart in the company uniforms.I was greeted by Aimee who seemed to be very friendly and approachable which is exactly as you would want it to be as a new customer.Aimee began by asking how she could help me and I stated that I hoped to book a holiday for my wife and I.Aimee patiently made a note of all my requirements and then we discussed options etc and before too long we had narrowed the choice down to 3 options.After a little thought, I chose what seemed to perfectly match my requirements, so I was very pleased with the outcome.Throughout the whole process Aimee was friendly, helpful and very efficient, so much so, that it was a pleasure to do business with her.Based on that experience, I would have no hesitation in visiting the store again in the future.Well done and thank you Aimee.
March 2024 by Annie Peart Waller
Just got back from a holiday with TUI to Cape Verde. Enjoyed it so much called into Darlington office as soon as we arrived home and booked again for next year. Thank you Callum for your time, great service and helping us to book again.We also appreciated your help regarding the TUI App, it?s a very useful guide to have on holiday.Thanks againAnnie and Dave
March 2024 by Elaine Sampson
Me and my friends went in to see Leigha about booking a holiday to turkey so I booked myself and my 10yrs granddaughter into blue bay platinum it looks a lovely hotel that?s us all booked with help from leigha and I got a nice cuppa ??. Then back in today to book my daughter and other granddaughter the same place and got help from a lovely young man and leigha so very helpful and made you feel so welcome thank you ?x
March 2024 by Michelle Carroll
Thank you Helen for sorting our holiday. Amaziyservice
March 2024 by Marie Cooke
Brilliant helpful service from Helen. Thank you. Can't wait for holiday. Thank you for sorting our fussy party.
March 2024 by Kathy Harker
Would just like to say thank you Leigha Darlington branch for helping me sort out my holidayVery knowledgeable extremely helpful and deserves 5 starsThanks Leigh aWill be back(don't ever go just online TUI)
February 2024 by Jane Walker
Booked our summer cruise in store with Helen, everything was explained thoroughly and we were helped to get the best possible price for our needs, even better than on-line so let's help to keep these shops alive ?
February 2024 by Denise Young
Booked a cruise with Helen and the team yesterday, great friendly service and very informative staff, lovely shop will certainly book again at Darlington Tui
February 2024 by Natalie Rodwell
Thank you Amanda at Darlington Tui for booking our holiday today to Gran Canaria, lovely, friendly and professional. Making sure every detail of the booking was correct. The other staff all equally as friendly, Thank you once again.
