October 2023 by Sharon Williamson
Absolute shambles
July 2023 by Chris Jobling
These are an absolute waste of time!The trouble I?ve had over the years, waited 18 months to have an aneurysm diagnosed and even then i had to ask to see a neurologist!Latest issue went for an ex ray Chester Le Street hospital, about 10 weeks ago, i was told that I had a fracture, i called the Drs about a week after, was told by the receptionist the results were with the dr ,This was a Tuesday, I asked if i should call again tomorrow was told they wouldn?t have them then, so i said should I call Friday, to which the receptionist replied ?if you want ?Absolutely disgusting!
June 2023 by Adele 0205
If you actually get to see the doctors/nurses, they are friendly and helpful. Getting an appointment is a completely different story. After 121 rings to get through this morning to have my 4yr old seen, we?ve been told to go to Lumley Surgery tomorrow afternoon as there are no appointments at Bridge End today - told this was due to ?staff training?. I appreciate the need for staff training, but I imagine Mondays and Fridays are usually the busiest days for the surgery because of the weekend. Would it not be more appropriate for training to be arranged on a different day? The receptionist also asked if my daughter had a chest infection - how am I meant to know that? That?s why I?m phoning. I do understand services are stretched and I really feel for NHS staff but this surgery does anything it can to not see its patients.
May 2023 by Ryan Graysmith
Can call 100 times and get no answer
May 2023 by Simon Huddleson
If you're considering registering here..dont...run . If our family only had one issue with this place then I would not be writing this review. When you ring up the receptionist is rude and unhelpful. I understand they probably get loads of calls throughout the day. But if you're dealing with members of the public who sometimes are nervous or reluctant to speak to a doctor even with serious medical issues these people are the face and voice they are greeted with.Then theres the fact that my partner went in with an ear infection, which my partner described as a painful experience during the examination.Ill be honest, when he handled the equipment he looked confused as if he didnt know what he was doing, which as you can imagine was extremely comforting. I went in with neck pain. Again not a great experience was told to make an appointment with the physio and then was phoned a day later to be told I was not going to get an appoinment because I wasnt eligable. Finally we have been trying to get my daughter to have her 8 week immunisations only to be fobbed off because of the bank holidays and even when the health visitor phoned they refused to get her in for an early appointment. Our helth visitor says they usually just book them in but they were being especially awkward. To make it clear I have only been with this GP for 4 months and it has been 1 bad experience after anotherI am now changing surgery as I have no confidence in any member of staff that work here.I am writing this so that if anybody reads it then their time will not be wasted by registering here.
May 2023 by Dave Foley
I turned up at the doctors at 1245 on a Thursday as I suspected I had a UTI as I also had a catheta from a recent operation no bag just a valve. I ssked the receptionist if I could see a nurse for a urine test to confirm if I had one or not I was informed that it was training afternoon from 1pm and no one was available. That was without checking her computer. I left and event to the pharmacy around the corner where they rang 111 and I was seen by durham hospital within 2 hours confirming I did have a UTI I was disgusted that I wasn't even seen but sent away
February 2023 by Layla Cain
Awful experience. Always impossible to get through on the phone. I received a call which I couldn?t answer, when I called back I waited on hold for half an hour before the call was answered for it to instantly be put down by the receptionist. I then called back and waiting a further 45 minutes until I went to the practice itself to see that the receptionist was ignoring the phone and when I told them about what had happened not even an apology just asked why I had called. Wouldn?t recommend this practice to anyone absolutely atrocious.
February 2023 by blackwidow61263
have to wait for ages to get through to get an appointment. the doctors don't listen to you when you get one. you never see the same doctor so none of them know you so have to go through everything everytime. looking for a better doctor now.
November 2022 by Brenda O
They don?t seem to care about patients and never get an appointment
November 2022 by Bernadette Summers
I've never in my life as an chronic asthmatic who has just recently been in hospital with my condition. Been refused my ventolin as my inhaler has run out. Its the weekend so I'm left vulnerable. 48 hours wait.. as people who have the condition know we dnt have 48 hours when we get breathless.. so il end up back in hospital..wasting an ambulance..absolutely disgusting
November 2022 by ian gray
Fantastic service. Once! been going here for 53 years and appears to be shut now. Hospital sent a perscription order to my GP. Not a thing. What a mess. Had to get back onto hospital to see what to do next.
November 2022 by Julia Williams
Left without medication despite family history of heart disease. Been trying for 3 days to get through at 8 am. Still no joy.
November 2022 by Holly Knight
Reseption staff kept loosing my list of medication and had the empathy of a brick wall. Probably bad management but still unacceptable
November 2021 by CHRIS CONNOR
Worst doctors to get appointment 125 attempts to call for 30 sec call don't know what the problem is but seriously needs sorting out
November 2021 by cat hughes
Rubbish, maybe they think the ringing is in their ears and not the actual telephones. Terrible place.
