Furniture Stores in Poole, Dorset

“James is a very likeable salesman with the right degree of knowledge, understanding and efficiency, coupled with warmth and humour.
If you are looking for all bed related stuff, there is no point in trapesing round all of the furniture stores, just talk to James, his products are as good as they come, a huge range of products for all budgets, and he will get you to where you need to .”

“Our sales consultant, Michael Carling, was extremely helpful making sure we had the best price possible. We have always liked the family feel in Furniture Village, including free coffee, and the staff’s attitude. Thank you. We will return!”

“I recently had the pleasure of getting new flooring fitted in my home, and I can't say enough good things about the customer service I received. From the moment I walked into the showroom, I was greeted with a warm and friendly attitude. The staff was knowledgeable and eager to help me find the perfect flooring for my space.Throughout the process, the team was incredibly accommodating and patient, answering all my questions and providing valuable insights to make an informed decision.A special shout-out to our fitter, Lex who was friendly, professional and worked efficiently. The quality of their work was outstanding, and they paid attention to every detail, ensuring a flawless finish.I'm thrilled with my new flooring, and it's all thanks to the outstanding customer service I received. I highly recommend this company to anyone in need of new flooring.”

“Excellent service throughout, Called in the morning had a few pictures and prices sent over via messenger and then had new bed delivery within 5 hours after paying. 1/2 price compared to the big retailers.”

“Excellent experience from start to finish. I am disabled and it was just as if the shop came to me. From the phone call to estimate. I was shown loads of samples . And kept up to date with fitting .excellent all round. Nice experience fitters.”

“I cannot recommend BT Office enough! Nigel and Dave have been the most helpful when coming up with various suggestions that could work for the project. They went above and beyond in traying to accommodate request for the sample chair and the communication since the start to the end was nothing but outstanding. I look very much forward to working with BT office on the next projects.”

“Thank you to the young lady who didn't get fed up or roll her eyes ast night when I needed to quickly exchange a pet carrier. My pup really wasn't well, I brought the small one but it was tiny however it was 7.50 pm and normally I would have left for the following day but this was urgent as holding him wasn't helping him.
Great customer service”

“Really pleased with the gorgeous Mirror I bought today at Dorset reclaim..I've had several things from there and always find the staff very helpful and friendly.”

“Plenty of parking. We went to collect a click and collect order ordered the day before. Staff were helpful, making sure other customer's purchases weren't too heavy to carry. While there, we also bought some geraniums, the best I've seen locally, at 4 for £14.”

“stopped there with some friends on way to a bar (5pm in evening) ordered the Naga Chicken Wrap…. it was absolutely amazing!! One of the best wraps i have ever eaten 10/10”

“Excellent service from the store. However, there was a cock up with their delivery company so had so sub it out. We had an email saying it had been delivered when it had not been.”

“I needed to use your store yesterday to drop a DHL parcel off, there was confusion with my bar codes but Jumel went above and beyond to help me out. He did everything he said he would do, no empty promises. I’m so impressed with that young man he’s a credit to your store and company. Although I wasn’t spending money today I know now where to go to guarantee good customer service. Excellent. Thank you!”

“Ordered 2 pieces of future to a particular room and donated 2 more pieces. Unfortunately delivered to the wrong room and didn't pick up the furniture.Normally this wouldn't be a problem but as it's for a disabled man who can't work... It was a problem, but we've managed to move it to the correct room after a few weeks.Staff were helpful and delivery was very quick...”

“I visited the Poole home store last night with 10 minutes to spare before closing after a very disappointed visit to Dunelm wanting some large cushion inserts for my sofa the male member of staff was absolutely amazing unfortunately the inserts were not big enough but he came up with another solution of square pillows which fitted perfectly and even carried them to the till unfortunately I didn't get his name.A very big thank you and a10 out of 10 for customer service”