March 2024 by Melanie Maclean
rude man answered phone - insisted I came in store before he would come out - when I explained I was 300 miles away and was arranging for someone to meet him at the property and was happy to tell him what I wanted before he came out he informed me there was no point as couldnt do for weeks - Guess he just doesnt want/need the business. If your looking for customer service I would go elsewhere
March 2024 by Sue Stone
Great service and end product, thanks so much Nick and team
March 2024 by John Burton
Realy helpful friendly people, very knowledgeable on products
October 2023 by Carenza
Great experience here. Went in to look at carpet, was given good advice about best ones to consider for the area it would be in and my price range. They came to measure same week and carpet was fitted two days later. Lovely tidy job and very happy with the service here.
October 2023 by Rosalind Martin
We have bought all our carpets and hard floors from the Flooring Factory for years now. The most recent job was the stairs and landing and it looks fantastic.
August 2023 by Emma Wren
Excellent service!Thank you so much.I would recommend you to anyone without hesitation
June 2023 by Ian Gayter
Did a great job edging my piece of carpet ?
May 2023 by James Card
Great prices,always use these guys as cant beat the service or the professionalism, would recommend nick and his team all day long.Thanks again for a great job.
January 2023 by Dave Butt
Great service and excellent customer care good products and prices.
November 2022 by David Tall (HashtagDad)
My mum paid £1600 for carpet for 2 rooms great quaility carpet well fitted. How ever i asked for the door to be cut if they needed in this price.the fitters said it would be fine and tread down.my mum is 78 and 6 weeks later she is still having to push fhe door open with her weight using her shoulder.i called and asked for some support reminding the shop i asked for this in the price. 5 days later was told it would cost £40 to come out and sort this out . Made me sad not much customer service in that reply considering how much was spent. I wont be reccomeding this shop to any of the older cuatomers in the complex my mum lives in even though she has had some many comments how lovely the carpet is
November 2022 by Phillip Pye
Helpful and friendly service. Will update once the carpet is fitted
November 2022 by exeter art
We had flooring done on three floors of our house. We were so happy with the end result and the carpet fitters were so good and considerate. We have no problem in recommending them to all our friends. Thank you Flooring factory.
November 2022 by aload more
I have used these guy's in the past. Can't fault them with price and quality. They have helped us with the last few moves fitting carpets and always given better quotes than other carpet chains. Also, nice to deal with local businesses in the area. Thank you Flooring Factory
November 2022 by Jo
Very friendly, polite and professional service for affordable prices!!! Highly honestly recommended we will use their services again for sure!!!
November 2022 by Sammy Jade
Fantastic service! We've used The Flooring Factory twice since last summer, to carpet two different staircases. They are very helpful in store going through the choices of carpets available, always quick to come out and measure, quote us and great service when they come to fit, very tidy and efficient. Will always recommend to others for carpet fitting. Thanks!
