March 2024 by P. C.
This review is about M&S opticians at the Willows shopping centre, Torquay.Having being a Spec****** customer for 25 years I was very nervous about going elsewhere, but as I was not happy with my previous opticians and a very good local one in the town where I lived closed down I decided I would try M&S but not buy from them if I did not like the service I got. I WAS EDGY AND NERVOUS!! I had phoned in to check whether, as and old age pensioner, I would have to pay anything as I got a 50% off voucher sent via email after my wife booked the eye tests. The person who took my phone call was a little hesitant so I proceeded with caution. I NEED NOT HAVE WORRIED! Bethan and Adriana were so patient, polite and helpful with an old dodderer like me! A very rare experience in this day and age. The Optomometrist, Marjan, was very thorough and coped with my constant questions very professionally. After all the tests I needed a coffee and time to think about their recommendations but I was so impressed I went back and placed my order. My wife felt the same way and also bought new glasses, so they got some money from this old skinflint! I eagerly await getting the glasses and hopefully solving probems I have lived with for a few years. If it is possible to add to this review I will as soon as possible. MANY MANY thanks to all at M&S Opticians in Torquay.
March 2024 by James Cordon
Typical MandS. No problems, easy shopping. Great produce.
February 2024 by Suzanne Barry
I have mobility issues and Rose in the fitting rooms took me to the 'en-suite' room so i could have more room to try things on. She was so helpful, nothing was too much trouble, a real star. Thank you Rose!
February 2024 by James Barber
Love coming here cafe not as good as it use to be range on offer is very poor now stopped using but I do check see if any changes made but at present no when last use there was plenty of staff but the service was really poor
January 2024 by Michael Simmonds Caddy
Great place to shop and free parking
January 2024 by Roger Bowden
Top quality as always
January 2024 by Clare Smerdon
I am a disabled new mum with brain cancer. I went to M&S in The Willows for a bra fitting and the sales assistant was so knowledgeable, friendly, kind and helpful. I wish I could remember her but she had a bumble bee tattoo, and she is the best sales assistant ever. M&S should give a medal! I went to buy one bra and ended up buying four, and I am so pleased with the products and service I received. ?
January 2024 by Karol Morris
Leah was fabulous at helping me choose new bras. Faultless service charming young woman.
January 2024 by Kendall Killoran
I have come to marks and Spencer?s to take my mum out for a treat coffee and cake and some Christmas food shopping. I was served by a lady called lisa I was blown alway she went out her way to help me. Very efficient ,friendly and a kind lady. Lisa went the extra mile and service was excellent I highly recommend the marks and Spencer?s cafe many thanks it was a great start to the day. Merry Christmas to you all.
December 2023 by Phil Williams
Pleasant staff as always, got exactly what we wanted.
December 2023 by Nick Hawkes
Torquay Marks and Spencer has it all. An enjoyable shopping experience. The shop is 5 star but the car park could be better. Beware shopping there near Christmas it is pandemonium. Drive defensively as there are a lot of distracted people doing stupid things.
December 2023 by Deborah Hurley
Very limited choice in sizes, went home empty handed. Choice of multi pack underwear so limited. I hate lace it's so itchy.
December 2023 by Anthony Russell
Why can't their sizing be consistent. Bought two pairs of jeans, both different from the size on the jeans, but both marked up as 38/33!Now for the 20+ mile drive to take them back. Thanks M&S!
November 2023 by Jessica Wynn-Jones
Amazingly friendly and helpful staff! My toddler bumped her head on a metal shopping basket and the staff could not have been more helpful. Two first aiders from the store helped me and made such a difference to a difficult situation. Special mention goes to Pip who even gave me a follow up phone call the next day to check she was ok. Above and beyond! Thank you ?
October 2023 by Krysta Nolan
I was disappointed by a rude staff member at M&S Torquay called Matt with glasses. I asked for help and was met with eye rolls and sighs. When I followed up, I was told "What do you want?" in a rude tone. I am a loyal customer and expect better and I wish there was another store nearby that I could use instead.
