February 2023 by Colin Reed
Posting mainly to redress the balance on reviews. Used to deliver here years ago.The negative reviews seem to be mainly from people who have regarded the place as a retail outlet, which isn't the case. It's a trade supplier, so for a better idea of their true rating it's worth bearing that in mind as it ought to be rated on that basis alone and not be judged on the basis of what it isn't.
December 2022 by Dominic Webb
Vital Pet Group own Petwell - I've used Petwell for a good number of years. It's often proof a great company and customer service not when things go well but when things go wrong. All I can say is that the team at Petwell are exceptional at sorting out issues, even when these are sometimes out of their control. I'm very impressed, good old great customer service.
February 2022 by Ray Cimino
How are they still in business?Everything mentioned in the 1* reviews is true.
January 2022 by Ray D
How are they still in business?Everything mentioned in the 1* reviews is true.
January 2022 by Cosmin Gheorghita
Hard to reach with a lorry, the 6 miles from A30 are terrible, but the staff is OK and friendly.
November 2021 by Joanne Manning
An absolute joke of a company.You either won?t receive your order or you?ll receive your order with 80% of it missing! I?ve given them the benefit of the doubt but after it happens 3 times - they?re clearly a joke.The customer service team are useless and either can?t or just don?t want to help you! They will then try and con you and supply credit notes for half of what you paid even if you haven?t received the products! And if you do want a refund you will need to call credit control yourself to arrange this because apparently they are incapable of speaking to each other!So I?ve now got no stock for Christmas because they are a supplier that can?t actually supply!
October 2021 by Mark Silverlock
Quick loading
August 2021 by Carlos
An absolutely shambolic excuse of a supplier. Rude staff and very poor service. They send out orders marked on the packing slips as every item fulfilled. Then half of the order is missing and you are left chasing them. They then send out the missing items, with more items still missing and yet again marked as fulfilled on the packing slip. Poor communications between there own departments (Warehouse and other teams) and even poorer communication between Vital and their customers. If it was left to them you would be fully charged and regularly receive missing items and also receive underweight natural products with larger labels on.A terrible service from Vital pet group. I would recommend staying clear of them. Reading down on the reviews it seems other people have had the same issues which clearly are still not fixed.
March 2021 by Carly Booth
I wish I could give more than 5*Anita at the call centre has been fantastic, not only did she help me to obtain the correct information she called me back to make sure I had what I neededMore business need team members like this!Thank you ?
March 2021 by Shara Grant
Awful service. Never get what I order and the delivery just seems to come whenever it wants. When you call up the staff don?t really seem to care
