Went in today to close a joint account. The guy on the front desk was immediately confrontational saying they had no time or the facility to do so. He also accused us of lying about the phone call we had before visiting the branch which is nearly 20 miles from my house. After refusing to leave he booked us in, 10 minutes... read full comment
December 2023
Visited to sort out an account and also to check if a text message that had been sent to my phone was valid or a possible scam. All dealt with very quickly.
October 2023
Andrea on front desk completely unhelpful, confrontational, condescending and painful to talk to. Has apparently worked there a long time but evidently needs entry-level customer service training. Scott on the other hand was very helpful, but even simple tasks like handing in a mandate change form take an inordinate amount... read full comment