I got an email saying my prescription (ordered via the Boots app) was ready... I waited a day just to make sure and then went in. After waiting in a long queue I was told my prescription wasn't ready and to come back again tomorrow. What a waste of time!
August 2023
Keep you queuing for an unacceptable time whilst staff chat amongst themselves, staff are discriminatory based on appearances and sex, make erroneous assumptions about customers and refuse service contravening PALS advice.
July 2022
Stood in the queue of 4 for 40 minutes (three staff and the pharmacist on) and nothing moved. The slowes service i have ever seen in any retail or pharmacy service. When you do get your turn the order isnt even there. Shocking service.. Definitely not ordering from boots ever again.